Fix issues with valid emails in Spam

After you've unblocked a sender, their emails should no longer be sent to spam. If their emails continue to go to Spam, try these steps.

Remove the email from Spam

After you've removed the email, future emails from that sender won't go to spam.

1. On your computer, open Gmail.
2. In the main menu on the left, click More Spam.
3. Tick the box next to the email that you want to remove.
4. At the top, click Not spam.

Add the sender to your contacts

If you add the sender to Google Contacts, their emails won't go to Spam.

1. On your computer, go to Google Contacts.
2. At the top left, click Create contact Create a contact or Create multiple contacts.
3. Enter the contact's or contacts' information.
4. Click Save.

Create a filter for your sender

You can create a filter so that a specific sender's emails never go to Spam.

1. On your computer, open Gmail.
2. At the top, in the search bar, click Show search options .
3. Next to 'From', enter the sender's email address.
   • If you want to check that your search works correctly, click Search.
4. At the bottom of the search window, click Create filter.
5. Next to 'Never send it to spam', tick the box.
6. Click Create filter.

Related resources

• Block an email address in Gmail
• Unsubscribe from an email
• Report spam in Gmail