My client isn't accepting my username and password

We suggest making some adjustments in your mail client's settings so you aren't always prompted to enter your username and password. Please check the following settings in your mail client:

  • Make sure that you've entered your full email address (e.g.
  • Re-enter your password to ensure that it's correct. Keep in mind that passwords are case-sensitive.
  • Make sure your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.
Now, please follow the steps below to resolve the problem:
  1. Open your web browser and sign in to Gmail at If you see a word verification request, type the letters in the distorted picture and finish signing in.
  2. Close your browser and try accessing your messages in your email client again.
  3. If you're still having problems, visit and sign in with your Gmail username and password. If necessary, enter the letters in the distorted picture.
  4. Click Continue.
  5. Restart your mail client and try accessing messages in your email client again.