Draft emails with AI in Gmail (Workspace Labs)

Important: This article refers to Google Workspace Labs, which is a trusted tester program for users to try new AI features. To check if you have access to Workspace Labs features, start a new message in Gmail. At the bottom of the compose window, find Help me write . Learn where you can use Workspace Labs features.

In Gmail, you can use artificial intelligence to draft messages based on your prompts. You can use the Help me write button in Gmail to:

• Write a new draft using a freeform prompt. For example, you can ask Gmail to write a birthday invitation, or write an introduction to a potential business contact.
• Refine a draft. For example, you can rephrase the draft, or make the draft more formal, more concise, or more detailed.

Important: If you recently joined Workspace Labs, you may not have access to this feature on mobile yet. Try using this feature on your computer.

Use AI to write a new draft

1. On your Android phone or tablet, open the Gmail app .
2. At the bottom right, tap Compose. 
   • You can also reply to an email thread.
3. In the bottom right of the window, tap Help me write.
4. Enter a prompt. For example:
   • "A thank you letter for my job interview"
   • "A birthday invitation for my 5-year-old"
   • "Ask my friend for restaurant recommendations in Toronto"
     
     Tips:
     • For better results, consider including the recipient, the topic, and the tone you want to convey in your prompt. For example: "An apology to my child's teacher for their absence."
     • It may take a few tries before you get a draft that you like. To enter a new prompt, tap the prompt box.
5. Tap Create.
6. (Optional) After generating your draft, you can:
   • Send feedback about the generated text: Tap Good suggestion or Bad suggestion .
   • Edit the generated text: Tap the generated text, and then make your changes.
   • Create a new version of the text: Tap Recreate .
     • Important: After creating a new version, you can’t go back to the previous version.
7. When you’re finished, tap Insert.

Use AI to refine your draft

1. On your Android phone or tablet, open the Gmail app .
2. At the bottom right, tap Compose and write your message.
   • You can also reply to an email thread or open an existing draft.
3. In the bottom right of the window, tap Help me write .
4. Choose an option from the menu:
   • Formalize: Makes the draft more formal.
   • Elaborate: Adds details to build upon the text.
   • Shorten: Shortens the draft.
   • I'm Feeling Lucky: Updates draft with creative details.
5. (Optional) After refining your draft, you can:
   • Send feedback about the generated text: Tap Good suggestion or Bad suggestion .
   • Edit the generated text: Tap the generated text, and then make your changes.
   • Create a new version of the text: Tap Recreate .
     • Important: After creating a new version, you can’t go back to the previous generated version.
6. Tap Replace to accept the new draft, or tap Close to keep your existing draft.

Give feedback about a draft

Gemini for Google Workspace is constantly learning and may not be able to support your request.

If the generated draft is inaccurate or looks unsafe, you can let us know by submitting feedback. Your feedback can help improve AI-assisted Workspace features and broader Google efforts in AI.

• Below the generated text, tap Good suggestion or Bad suggestion .
• After you tap Bad suggestion , tap Get started.
  1. Select a feedback option in the menu, then enter your comments.
  2. Tap Submit .
  3. To allow Google to email you for more information or updates, tap Yes.

Important:

• When you give us feedback, you can choose to include your device logs with the request. These logs help Google when you report a technical issue. Learn how to manage device logs on Android.
• To send feedback with screenshots, tap More in the top right of the window Help & feedback Send feedback. Learn more about sending feedback in Gmail.
• To report a legal issue, create a request.

Troubleshooting issues with Workspace Labs features

• Sometimes, you may not be able to select the Help me write button. When this happens, try again later.
• If you're having trouble entering prompts or have issues generating drafts, try reloading your browser (if you’re on a computer) or closing and reopening the Gmail app (if you’re on Android or iOS).
• To use Workspace Labs features in the Gmail app, make sure your device language is set to US English. Learn more about changing language settings.

Turn off Workspace Labs

To turn off any of the features on Google Workspace Labs, you must exit Workspace Labs. If you exit, you will permanently lose access to all Workspace Labs features, and you won’t be able to rejoin Workspace Labs. Learn more about how to exit Workspace Labs.

Learn about Workspace Labs feature suggestions

• Workspace Labs feature suggestions don’t represent Google’s views, and should not be attributed to Google.
• Don’t rely on Workspace Labs features as medical, legal, financial or other professional advice.
• Workspace Labs features may suggest inaccurate or inappropriate information. Your feedback makes Workspace Labs more helpful and safe.
• Don’t include personal, confidential, or sensitive information in your prompts.
• Google uses Workspace Labs data and metrics to provide, improve, and develop products, services, and machine learning technologies across Google.
• Your Workspace Labs Data may also be read, rated, annotated, and reviewed by human reviewers. Importantly, where Google uses Google-selected input (as described in the Privacy Notice) to generate output, Google will aggregate and/or pseudonymize that content and resulting output before it is viewed by human reviewers, unless it is specifically provided as part of your feedback to Google.

You can review the Google Workspace Labs Privacy Notice and Terms for Personal Accounts.

How Workspace Labs data in Gmail is collected

When you use the "Help me write” prompt in Gmail, Google uses and stores the following data:

• Prompts you enter or select
• Generated text
• Your feedback on generated text
• Text in the draft you refine
• Up to four previous email messages in the thread when you use the “Help me write” prompt to reply to an email

To understand how this data is used, review the Google Workspace Labs Privacy Notice and Terms for Personal Accounts.

Related resources

• Get started with Google Workspace Labs
• Collaborate with Gemini in Gmail
• Google Workspace Labs Privacy Notice and Terms for Personal Accounts