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Gmail Offline: Troubleshoot or uninstall

Gmail Offline is only available for the Google Chrome web browser. Download Google Chrome.


  • If you close Google Chrome while you're online, sync will stop, so make sure you keep Chrome open if you want your changes to sync between online and offline.
  • If you’re working offline in Chrome and then you later access Gmail from a different browser or device, you won’t see the changes you made offline until Gmail Offline syncs.
  • If you have any trouble with Gmail Offline, you can delete all data associated with to start over. See directions below.

Remove offline data

  1. Type chrome://settings/cookies into your address bar and press Enter.
  2. Search for
  3. Click Remove all.
  4. Click Done and close the page.

Known issues

  • Not all Gmail features are available for Gmail Offline.
  • Single Sign-on users may have problems logging in from "" As a workaround, sign in at your domain's standard sign in page before opening Gmail Offline.

Uninstall Gmail Offline

  1. Remove offline data using the steps above if you haven’t already.
  2. Open a new tab in Chrome.
  3. Click Apps in the bookmarks bar near the top of the page.
  4. Right click the Gmail Offline icon.
  5. Select Remove from Chrome.

Learn more

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

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