Gmail Offline: Troubleshoot or uninstall

Gmail Offline is only available for the Google Chrome web browser. Download Google Chrome.

Troubleshooting

  • If you close Google Chrome while you're online, sync will stop, so make sure you keep Chrome open if you want your changes to sync between online and offline.
  • If you’re working offline in Chrome and then you later access Gmail from a different browser or device, you won’t see the changes you made offline until Gmail Offline syncs.
  • If you have any trouble with Gmail Offline, you can delete all data associated with mail.google.com to start over. See directions below.

Remove offline data

  1. Type chrome://settings/cookies into your address bar and press Enter.
  2. Search for mail.google.com.
  3. Click Remove all.
  4. Click Done and close the page.

Known issues

  • Not all Gmail features are available for Gmail Offline.
  • Single Sign-on users may have problems logging in from "mail.google.com." As a workaround, sign in at your domain's standard sign in page before opening Gmail Offline.

Uninstall Gmail Offline

  1. Remove offline data using the steps above if you haven’t already.
  2. Open a new tab in Chrome.
  3. Click Apps in the bookmarks bar near the top of the page.
  4. Right click the Gmail Offline icon.
  5. Select Remove from Chrome.

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