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Extra info next to sender’s name

You may see extra information next to someone's name when they send you a message. For example, you could get an email from your bank, but the sender's email address is from a different site.

I see extra info next to the sender's name

I see an email address next to the sender's name

You'll see the sender's email address next to their name if it's someone you haven't emailed with in the past.

If you add this sender to your address book or reply to one of their emails, you won't see their email address next to their name on future messages.

I see "via" and a website name next to the sender's name

You'll see "via" and a website name next to the sender's name if the domain it was sent from doesn't match the domain in the "From:" address. For example, you got an email from john.smith@gmail.com, but it could've been sent through a social networking site and not Gmail.

You can't remove the "via" next to someone's name. Gmail shows this information so you're aware of where your messages are coming from.

If you notice that an email was sent via a program you don't recognize, the message might be spam.

Remove "via" information from emails not sent through Gmail

Gmail checks whether the messages you send are authenticated.

  • If you send messages using a bulk mailing vendor or a third party affiliates, check out Gmail's Bulk Senders Guidelines, including: Publish an SPF record that includes the IPs of the vendor or affiliates which send your messages.
  • Sign your messages with a DKIM signature that is associated with your domain.
  • Make sure the domain in the "From:" address matches the domain you're using to authenticate your emails.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

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