Problems signing in
If you're having trouble signing in to the Gmail app for iPhone and iPad, choose your issue below:I forgot my password or username
Click the Can’t access your account? link on the sign-in page.
Here are a few troubleshooting steps to try:
Gmail passwords are case-sensitive, so make sure your mobile device isn't locked on uppercase or lowercase letters.
Try signing in to Gmail on a computer.
Check that your device has an active data connection and can connect to the Internet.
See “Troubleshooting the Gmail iOS app” if you still experience issues with the app.
Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.