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ActiveX error

ActiveX errors are caused by certain browser settings and misconfigured system files. To fix the problem, please adjust the settings in Internet Explorer by following the steps below:
  1. Click the Tools menu at the top of your browser, and select Internet Options.
  2. Click the Security tab at the top of the dialogue box, and set Medium as the Security level for this zone.
  3. Click Custom Level button and ensure that the following are set to Enabled:
    • Run ActiveX controls and plug-ins
    • Script ActiveX controls marked safe for scripting
    • Scripting
  4. Click OK after these settings are enabled.
  5. Click OK again to save your changes.
  6. Log in to Gmail again.
If your browser was already set correctly, it's likely that you have a misconfigured system file. Here's how to reset the system file to the default settings:
  1. Click the Start button in Windows.
  2. Select Run.
  3. Enter regsvr32 msxml3.dll in the Open: field, and click OK.
After a moment, a dialogue box notifies you that the file was properly reset. Click OK in the dialogue box to exit.

After making this change, please close all instances of Internet Explorer and open a new browser window to log back in to Gmail.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

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