Actually, Gmail doesn't use folders. To help you organize your mail more effectively, Gmail uses labels instead.

Here's why we think labels are better than folders:



A conversation can have more than one label You can only put a message in one folder
A conversation can be in several locations (Inbox, All Mail, Sent Mail, etc.) at once, making it easier to find later You have to remember where you filed a message to retrieve it
You can search conversations by label You can't always do folder-specific searches

Learn how to create, edit, delete, and search labels.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

Was this article helpful?