This article explains the help and support options available to Looker Studio users. You'll also learn how to submit and upvote feature requests.
Support options overview
|
Option |
Looker Studio |
Looker Studio Pro |
|---|---|---|
|
Help Center |
✅ |
✅ |
|
Looker Studio Developer site |
✅ |
✅ |
|
Community forum |
✅ |
✅ |
|
Submit feature requests |
✅ |
✅ |
|
Report a problem |
✅ |
✅ |
| Google Cloud Customer Care |
X |
✅ |
Looker Studio versus Looker Studio Pro
The two versions of Looker Studio offer different levels of help and support:
- Looker Studio is available at no cost to anyone who has a Google account. Support is available from the public Help Center and from the community of other Looker Studio users. The no-cost version of Looker Studio has no SLAs, and 1:1 support is not available.
- Looker Studio Pro is the paid version of Looker Studio. In addition to enhanced enterprise features, technical support is available from the Google Cloud Support Team.
Paid technical support
Looker Studio Pro customers have access to scalable and flexible support services with Google Cloud Customer Care.
To submit a support ticket through the Google Cloud Support Console, follow these steps:
- Sign in to the Cloud Support Console.
- Select the project for which you'd like to open a support case.
- Open Cases and then click Create case.
- Complete the required fields and submit the form.
Help Center
The Looker Studio Help Center provides content for all Looker Studio and Looker Studio Pro users.
Developer site
The Looker Studio Developer site includes documentation, code labs, and other resources that help developers create new Looker Studio connectors, visualizations, and integrations.
Feature requests
Submit new feature requests and upvote existing requests in the public issue tracker.
Report a problem with Looker Studio
If you encounter a problem while using Looker Studio, follow the steps in the Report a problem article.