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The Google Guarantee

The Google Guarantee badge is available for businesses that pass a Google screening and qualification process through Local Services Ads or its partners.

If you’re backed by the Google Guarantee, and your customers (that came to your business through Local Services Ads) aren’t satisfied with the quality of your work, Google may, in its absolute and sole discretion, reimburse the customer up to the amount paid for the initial service, subject to a lifetime limit. The following are the upper limits of lifetime limits per customer in each country:

United States: $2,000
Canada: CAD $2,000
United Kingdom: GBP £1,500
Ireland: EUR €1,500
Spain: EUR €1,500
France: EUR €1,500
Italy: EUR €1,500
Germany: EUR €1,500
Austria: EUR €1,500
Belgium: EUR €1,500
Switzerland: CHF ₣2,000

What we may reimburse for

  • If a customer is not satisfied with the quality of your work, Google may, in its absolute and sole discretion, reimburse the customer up to the amount on the job invoice for the initial services provided by you, up to a lifetime limit.
  •  We won’t reimburse for add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, or cancellations.

How it works

If one of your customers submits a request to be reimbursed by Google, Google will decide on a resolution. This decision is based solely on Google’s discretion and is not a substitute for any legal or insurance action customers might take with regards to a performed service.

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