When you book an eligible Local Services provider on Google, you may be protected by the Google Guarantee. If you’re not satisfied with the quality of service provided, Google may (in our absolute and sole discretion) reimburse you up to the cost of the initial service, up to a lifetime limit (the maximum aggregate amount you could be reimbursed by Google for all services booked through Local Services in your lifetime).
Your service must be booked through Local Services Ads or the Google Assistant (US only). Add-on or future services, damages to property, dissatisfaction with price or responsiveness of the business, and cancellations aren’t included in the Google Guarantee.
To benefit from the Google Guarantee, there are two steps:Step 1: Contact the service provider
First, contact the service professional you worked with to work through any concerns with the work quality.
Step 2: Submit a reimbursement request
If an issue arises, you may contact us to submit a request for reimbursement. The team at Google investigates the issue and gets back to you. Google will verify that you used Local Services to contact the provider by reviewing Local Services' call logs to identify your phone call to the provider. Before we proceed with the review of these logs, we will confirm with you whether you want to proceed with making the reimbursement request. Google may request additional information from you about the service provided when reviewing your reimbursement request. All decisions regarding your eligibility and any payments or reimbursements made to you by Google under the Google Guarantee are made in Google’s absolute and sole discretion.
No, you don’t pay for the Google Guarantee; there’s no cost to you.
Yes, the Google Guarantee may protect customers from dissatisfaction with quality of service up to the cost of the initial service, subject to a lifetime limit.
If you contacted the service provider and they couldn’t resolve the issue, contact us to submit a request.
Providers without the Google Guarantee are not actively advertising with Local Services Ads, and are not backed by the Google Guarantee.