The Google Guarantee protects you when you hire a Google Guaranteed business on Local Services by Google. On Local Services listings, you will see the Google Guarantee icon next to covered providers. Use the contact options including Call and Send request, or dial the number that appears in the Local Services listing to contact the business.
When you use audio search (such as Google Assistant or Google Home) to find a service, you will hear confirmation that the business is Google Guaranteed. When you call the business from your device, you’re protected by the Google Guarantee.
If you contact the business in any other way (such as another phone number or their website) you have not used Local Services by Google, and are not protected by the Google Guarantee.
- Google may cover claims up to the cost of the initial service, with a lifetime cap for coverage of $2000.
- Claims must be submitted within 30 days of the initial service completion date.
- You must provide a receipt that clearly shows the amount paid and the provider’s business name.
- Your service must be booked through Local Services.
What it doesn’t cover
- Add-on or future services, damages to property, trip charges, diagnostic fees, dissatisfaction with price or responsiveness of the business, and cancellations aren’t covered.
Who is covered
You can identify an eligible provider with the Google Guarantee badge beside their name and on their profile page.
How it works
Contact the service provider
First, contact the service provider you worked with to work through any concerns with the service quality.
Submit a claim
If you’re unable to resolve your concerns directly with the provider, contact us to submit your Google Guarantee claim. The team at Google will investigate and get back to you.