When you book an eligible Local Services provider on Google, you’re protected by the Google Guarantee.
- If you’re not satisfied with the quality of service, Google will cover claims up to the cost of the initial service, with a lifetime cap for coverage of $2000.
- Your service must be booked through Local Services. Add-on or future services, damages to property, dissatisfaction with price or responsiveness of the business, and cancellations aren’t covered. Claims must be submitted within 30 days of the initial service completion date.
Who is covered
You can identify an eligible provider with the Google Guarantee badge beside their name and on their profile page.
How it worksTo benefit from the Google Guarantee, there are 2 steps:
Step 1: Contact the service provider
First, contact the service provider you worked with to work through any concerns with the service quality.
Step 2: Submit a claim
If you’re unable to resolve your concerns directly with the provider, contact us to submit your Google Guarantee claim. The team at Google will investigate and get back to you.