How providers qualify for Local Services ads

To help you feel confident when booking a provider through Local Services, Google requires all businesses advertising on our platform to undergo various levels of screening procedures. The screening process varies by type of service, the country you’re in, and whether the service provider advertises directly with Google or through one of our partner affiliates. These screening processes may include background checks, verification of insurance or licenses to the extent permitted by applicable laws.

How Google screens Local Services businesses that advertise directly on our platform

Local Services businesses that advertise directly with Google undergo the following screening procedures. You’ll be able to recognize these providers because their profiles will have a note that says they have passed Google’s screening and qualification process for the particular category in which they’re advertising. This process varies by category but may include license, insurance, and background checks.

If you're a business looking to advertise on Local Services, sign up here.

Background checks

Business owners–and in some cases, service professionals–at Local Services businesses that advertise directly with Google, may undergo background checks by third-party risk management companies with which Google has partnered.

Depending on the type of service and country in which the service is located, the business may undergo the following types of background checks:

  • Business entity background check -- a civil litigation history check of the business for evidence of negligent or substandard performance of services, such as judgments and liens from federal and state courts in the US.
  • Business owner background check -- a background check for all owners of the business. This may include identity and criminal history checks, such as cross-checks against national sex offender, terrorist, and sanctions registries in the US.
  • Service professional background check -- in an applicable categories, every employee, independent contractor, temporary worker, contingent worker, vendor, or other worker who will perform core services for the customer (service professionals) must complete a background check. Office managers, clerical workers, customer support representatives (or others that don’t visit customers) don't need to complete background checks. This may include identity and criminal history checks, such as cross-checks against national sex offender, terrorist, and sanctions registries in the US.

You can read more about the requirements in our policy for Local Service ads.

License checks

Depending on the country, Google verifies that advertisers hold applicable state, provincial and/or country-level licenses for businesses and owners/managers, to the extent practical. The licenses Google has verified for each advertiser are displayed on their provider profile. Advertisers must also confirm that they hold applicable county, city, and province-level licenses, and that all workers are appropriately licensed. Note that in some cases where a business is on the border of two states, the provider may not be authorized to work in both states.

Google encourages you to review each provider’s profile to learn more about the licenses it has reviewed.

Insurance checks

Whenever applicable, each provider's business must carry general liability insurance coverage for work performed.

Advanced verification

Advertisers in some business categories may need to undergo Google’s advanced verification screening. Advanced verification screening may include a review of the company’s Google Ads account, publicly available data and video interviews conducted by Google. The check may also include inquiries into business registration validity, and evidence of fraudulent or misleading behavior.

Other screening

Google also continues to collect ratings and reviews from people who hired Local Services providers. As described in our policy, serious or repeatedly negative customer feedback may result in lower rankings (including not showing at all).

Requirements by category for Canada businesses:

Appliance repair

An appliance repair professional is a service provider that works on the maintenance, repair, and installation of appliances, among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Carpet & Upholstery cleaning

A carpet and upholstery cleaning professional is a service provider that specializes in the cleaning and maintenance of carpet, flooring, and furniture upholstery, among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Electrician

An electrician is a service professional that works on the installation, maintenance, and repair of electrical systems, among other services.

Note: The electrician category is considered an urgent category because consumers will often call an electrician for time-sensitive, urgent need (exposed wiring, critical electronic failure, etc.).

For this reason, electricians undergo an additional level of screening, including service professional background checks.

  • Background check requirements:
    • Business check
    • Owner check
    • Service professional check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Garage door

A garage door professional is a service provider that works with overhead and garage door systems, among other services.

Note: The garage door category is considered an urgent / duress category because consumers will often call a garage door provider for time-sensitive, urgent need (garage door won’t open or close).

For this reason, garage door providers undergo an additional level of screening, including service professional background checks, and Google’s Advanced Verification screening process.

  • Background check requirements:
    • Business check
    • Owner check
    • Service professional check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

House cleaning

House cleaning professionals perform standard or deep cleans on offices or homes among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

HVAC

An HVAC professional installs, maintains, and repairs furnaces and central air conditioning systems, among other services.

Note: The HVAC category is considered an urgent category because consumers will often call an HVAC for time-sensitive, urgent need (heater is broken in freezing temperatures).

For this reason, HVAC professionals undergo an additional level of screening, including service professional background checks.

  • Background check requirements:
    • Business check
    • Owner check
    • Service professional check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Junk removal

Junk removal professionals remove and dispose of or donate appliances, waste, furniture, or other items.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Lawn care

Lawn care professionals maintain lawns including installation, and maintenance such as weed control, mowing, and seeding among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Locksmith

A locksmith is a service professional that works with locks, keys, and security systems among other services.

Note: The locksmith category is considered an urgent / duress category because consumers will often call a locksmith for time-sensitive, urgent need (locked out of home, car, or office).

For this reason, locksmiths undergo an additional level of screening, including service professional background checks, and Google’s Advanced Verification screening process

  • Background check requirements:
    • Business check
    • Owner check
    • Service professional check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Moving

Moving professionals pack, move, store, and unpack belongings among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Pest control

Pest control professionals inspect and remove various types of pests including bugs, rodents, and wildlife among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Plumber

Plumbers are service professionals who deal with pipes, drains, sewers and the appliances in your home that connect to these systems. Sometimes they may also service gas or other services.

Note: The plumbing category is considered an urgent category because consumers will often call a plumber for time-sensitive, urgent need (such as hot water outage).

For this reason, plumbing professionals undergo an additional level of screening, including service professional background checks.

  • Background check requirements:
    • Business check
    • Owner check
    • Service professional check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Roofing

Roofing professionals install, repair, and maintain the shingles, gutters, and venting on your roof, among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Tree service

Tree service professionals plant, remove, and maintain trees, among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Water damage services

Water damage professionals clean and inspect water damage issues such as mold, sewage, and paint damage and pests, among other services.

Professionals in some states may need additional licenses to perform mold remediation or assessment services. Review each provider’s profile to learn more about the licenses Google has verified.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

**Professionals with this certification may need additional licenses to repair water damage issues.

Window cleaning

Window cleaning professionals clean windows, mirrors, skylights, and gutters, among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

Window repair

Window repair professionals install and repair widows and may also service skylights, doors, and other types of glass, among other services.

  • Background check requirements:
    • Business check
    • Owner check
  • Insurance requirements:
    • General liability insurance
  • License requirements:
    • Business license on a province and/or country level*
    • Owner license on a province and/or country level*

* = where applicable by province and/or country law. Google encourages you to review each provider’s profile to learn more about the licenses it has checked.

How providers from partner affiliate networks are screened

Some Local Services businesses don’t advertise directly with Google, but instead are shown to you as members of one of our partner affiliate networks. These types of affiliate businesses aren’t screened through Google’s processes, but instead are screened by the relevant partner affiliate's procedures. You can recognize these providers by the partner’s logo on their profile page along with a note indicating that they are affiliated with that partner. We encourage you to review each partner’s screening procedures through the links provided below.

Service providers from HomeAdvisor

Providers that come from HomeAdvisor have gone through HomeAdvisor’s screening process. Learn more on the HomeAdvisor website.

Service providers from Thumbtack

Providers that come from Thumbtack have had someone affiliated with their business background checked by Thumbtack. Learn more on the Thumbtack website.

Service providers from Networx

Providers that come from Networx have gone through Networx’s screening process. Learn more on the Networx website.

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