We understand that given the current circumstances, your business may be facing some challenges. Below are some considerations and resources to help you navigate this situation and stay connected to your customers.
Considerations for your Local Services Ads profile
Here are a few updates you may want to make to your Local Services Ads profile:
- Edit your business hours if your hours of operation have shifted. You can edit your business hours within your ad to let your customers know. Learn how to edit your ad
- Confirm or change your business status.
- You can confirm that you are still open and accepting customers or you can mark your business as 'temporarily closed'. A 'temporarily closed' status means that your ad may show at the bottom of results without a badge, but you won’t be charged for leads. Your ads will reactivate in full when the situation has passed, at which point you’ll be shown as Google Guaranteed and start getting charged for leads again. You'll be notified before this happens.
- You can confirm or change your business status, use the drop-down menu under your business hours.
- Edit your business bio with specific callouts and service offerings to show customers how you’re responding to the COVID-19 outbreak. For example, you can select that you’re using protective gear or no-contact payments.
- Adjust your budget or pause any relevant ads, as needed.
- Enable messaging and booking to give your customers more options to connect with your business. Learn how to manage leads and jobs
- Use free ad credits, if eligible. As part of Google’s larger commitment to supporting small and medium-sized businesses during COVID-19, you may be eligible to claim free ad credits. Learn more about COVID-19: Ad credits for Google Ads small and medium-sized businesses
Impact on new Local Services Ads
To become a Google Guaranteed provider, Google will need to run a background check and ensure that your business meets local licence and insurance requirements.