Why was I removed from Local Guides?

If you don’t find a Local Guides badge on your profile and can’t sign in to post on Local Guides Connect, you may have been removed from the Local Guides programme.

Why we remove accounts

To make sure that others can find what they’re looking for on Google Maps, we often check that Local Guides contributions are helpful, accurate and appropriate. Any Local Guides account can be removed for violating any of our rules and policies, even if it was unintentional.

Since our policies change from time to time, make sure that you stay up to date with our current rules:

Note: We can’t always let you know that you violated a policy before your account is removed. However, we do try our best to contact our most active Connect contributors when their contributions may violate a policy.


Common reasons why your account may be removed include:
  • Participating on Local Guides as a business
  • Behaving inappropriately on Connect
  • Posting duplicate reviews or photos
  • Contributing offensive content or spam
  • Adding fake locations
  • Changing correct business names
  • Adding unnecessary keywords

Appeal your removed account

If you think that you’ve been wrongfully removed from Local Guides after reading the policies above and your account has been removed for more than 10 days, fill out the Appeal form to let us know that you've been suspended.

Note: If your account has been removed, do not create another account to post on Connect. Creating alternative accounts is against our programme rules and may result in another removal.

It may take up to three weeks for our team to investigate and privately respond to you. In most cases, we can’t provide details on why you were removed.