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Australian Online Safety Act and how to report online harm

The Australian Online Safety Act 2021 (Online Safety Act) is designed to keep Australians safe from online harm. Learn more about the Online Safety Act. 

Here is what you can do if you or someone you know sees distressing content online or experiences online harm or abuse,  or if you are looking to keep you and your family safe online.  

Report online harm to eSafety 

The eSafety Commissioner is Australia's independent regulator for online safety and can investigate and help you deal with serious online abuse and illegal and restricted online content. You can report a complaint about cyberbullying, adult cyber abuse, image-based abuse (sharing, or threatening to share, intimate images without the consent of the person shown) or illegal and restricted online content to eSafety directly. 

Report to eSafety 

Report online harm to Google or other content service providers

If you see illegal content or other harmful content on Google services that violates Google’s policies, you can report it to us. 

Visit the Google Transparency Center or the Google Help Center to learn more about Google Policies and how to report content.

If you find harmful content on a non-Google service you should contact the content provider directly, or alternatively eSafety (see above).To report content on an App downloaded from Google Play you may also contact the app provider.

Online safety resources

The Google Safety center  provides information on how to keep you and your family safe online, including information on tools to manage access to what your children can discover online 

For additional resources on how to help you and your children learn how to stay safe online and build healthy digital habits, visit our Google Families site.

For  information on YouTube, you can also visit the YouTube Privacy and Safety Center.

Support services

If you or someone you know has experienced serious online harm or have seen distressing content, you do not need to deal with it alone. The organisations below are dedicated to helping those in need: 

eSafety also provides helpful resources for parents, carers and young people on what to do and how to get support if you see distressing content online

Google’s compliance with the Online Safety Act

Google is subject to certain obligations under the Online Safety Act. Learn more about the registered Industry Online Safety Codes and Standards.

Google takes its obligations to comply with the Online Safety Act seriously. If you are an Australian user and believe Google does not comply with the Online Safety Act, report it here.
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