I. What is the 'right to be forgotten'?
The 'right to be forgotten' is a common name for a right that was first established in May 2014 in the European Union as the result of a ruling by the European Court of Justice. The Court found that European data protection law gives individuals the right to ask search engines like Google to delist certain results for queries related to a person’s name. In deciding what to delist, search engines must consider if the information in question is 'inaccurate, inadequate, irrelevant or excessive', and whether there is a public interest in the information remaining available in search results.
In 2018, the EU adopted the General Data Protection Regulation (the GDPR). Article 17 of the GDPR sets out a ‘right to erasure’ similar to the right that the European Court of Justice had recognised under the older law that the GDPR replaced. Some countries outside the European Union have adopted similar laws as well. To give a few examples, in July 2015, Russia passed a law that allows citizens to delist a link from Russian search engines if it 'violates Russian laws or if the information is false or has become obsolete' [26], and Turkey and Serbia have also established their versions of right to be forgotten since.
II. Who can make a request to delist content under data protection laws?
In general, data protection rules only apply to the processing of personal data relating to individuals. Corporations and other legal entities usually don’t have rights to delist content for queries based on their corporate name.
Most requests come directly from the person affected, but you can make a request on someone else’s behalf, as long as you can confirm that you’re legally authorised to do so. Please check your local laws to find out more about your legal rights and if you are eligible.
III. What you can check before submitting a request
If you published the content yourself, you may be able to remove the material from the web, or stop it from appearing in search results. Many social networks provide privacy controls to protect content that you’ve created, as well as ways to take down abusive content posted by others.
View a list of some common tools
If you can remove the content from the web, Google’s results will update after our search crawlers next access the page. If Google's search result preview (or ‘snippet’) doesn’t show the current version of the page, you can request a temporary block of the snippet via this tool.
IV. How do I submit a request?
Fill in this web form to submit a request. Please make sure that you include these things:
- The specific URL(s) for the content that you want delisted. You can learn how to find the correct URL here.
- A description of how the content is related to you, and why we should delist it from Google search results.
- The search query for which you’d like us to delist the content (i.e. your full name). You may also be able to ask us to delist content for a different name; for example, a nickname. In this case, please also tell us how this name is linked to your identity.
- An email address where you can be reached.
It’s always helpful to provide as much background information as is necessary to enable us to effectively evaluate your request by looking at all information available. Sometimes we need more information to decide on your request. If we do, we’ll write to you in an email and request more information, and wait for you to respond before we proceed.
V. What is Google’s decision process?
Our professional reviewers will manually review your request. Broadly, the reviewer will consider whether and how the information may be in the public interest, and weigh this against your rights under the applicable data protection law.
There are several reasons why information may be in the public interest. As part of the balancing exercise, Google looks to a number of different sources, such as the guidelines developed by European data protection regulators, including the Article 29 Working Party’s guidelines on the implementation of the European court’s ruling and the guidelines by the European Data Protection Board, and the case law of the European Court of Justice clarifying common understanding of EU data protection laws.
Our reviewers look at factors like these:
Your role in public life
Where the information comes from
How old the content is
The effect on Google’s users
Truth or falsehood
Sensitive data
None of these factors are absolute and the above list is not exhaustive. Frequently, a case presents considerations that point in different directions, and we carefully consider those before making a decision. If we don’t have all the information that we need, we may ask you for more information. That information helps us understand how the various factors might affect your request.
VI. What is the effect of a removal under data protection law?
We’ll only delist content from search results for queries related to your name. Content that we delist for your name may remain in our results for other queries.
We respect the territorial scope of the relevant laws in your location. For example, in the European Union we delist URLs from versions of Google’s search results for countries applying European data protection law. We’ll also use geolocation signals (like IP addresses) to restrict access to the delisted URL on all Google Search services for users that we think are in the requester’s country. Consistent with a 2019 decision of the European Court of Justice, we don’t apply these delistings to services for countries outside the EU.
If you would like to delist a page from another country’s search results, you can file a request here and explain why that country’s law requires delisting.
VII. Where can I find more information?
Take a look at European privacy requests Search removals FAQ for more information. For more in-depth information, you can read 'Five Years of the Right to be Forgotten'.
In our Transparency Report you can find a lot of information about data, and anonymised examples of requests that we’ve received. Please note that these are real requests, so we need to protect the privacy of the requestors. This means that we can’t share any more information about individual cases or the decision process.