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Manage your account and representatives

This article provides an overview of account menu options and steps to manage representatives of your presence on Google.

Users searching for you on Google are more likely to stay engaged when you share up-to-date and relevant information. The authoring tool makes it easy to share content and manage information for your Google account.

To get access to the authoring tool and start managing your presence on Google, you need to get verified. After verification, you can manage your account options and representatives.

Account menu options

To see options for managing your account, click the menu at the top left of the authoring tool. From the menu Menu, you can select any of the following options:

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Name change request
Suggest a name change to Google if the name of your Posts on Google Account is incorrect. If the name in the knowledge panel is incorrect, follow the steps to suggest an edit to your knowledge panel.
Change logo or image 
Update the profile image that represents your entity. We recommend using a profile photo that clearly represents you on Google (e.g. a logo of your organisation or a headshot). This is the image that appears next to your posts. Before uploading, ensure that you have rights to use the image. Find out more about changing your featured image.
Email settings 
Update your preferences and share your preferred email for notifications from Google. You can choose to receive updates about the following:
  • New account invitations
  • Weekly performance results
  • Content expiry reminders
 Manage users
Add or remove users who can manage your presence on Google to your account. Users are your representatives who can publish posts on your behalf or suggest changes to stats in your knowledge panel.
Switch accounts 
If you represent multiple entities on Google, you can switch between accounts to manage them al
 Support
Get help from Google. You can also email postsongoogle@google.com directly.
 Send feedback
Submit feedback about the feature. You can also email postsongoogle@google.com directly.
 

How to add representatives

You can add representatives to manage your presence on Google. 

You can set different permission levels for users:

  • Managers: Create posts, change the account logo or image, and add or remove other users
  • Contributors: Create posts only

 
To add representatives to your account, follow these steps:

  1. Go to http://posts.google.com/author.
  2. In the top left of the authoring tool, click the menu Menu.
  3. Click Manage users.
  4. Click Add a new user.
  5. Enter the Google email address of your new user.
  6. Choose whether the user gets manager or contributor permissions. To update user permissions under the email address field, move the toggle left or right:
    • Manager: Move the circle to the right.
    • Contributor: Move the circle to the left.
When you add additional users, we send them an email invitation to be a representative for you or the entity that you represent. Any representative who posts on your behalf will appear in Search results with the entity’s name and profile photo.

How to remove a representative

To delete a representative, follow these steps:

  1. Go to http://posts.google.com/author.
  2. Sign in as an owner or manager of the account.
  3. In the top left of the authoring tool, click the menu Menu.
  4. Click Manage users.
  5. Next to the email address of the user that you want to remove, click DeleteDelete.

You can re-add a user that’s been removed at any time.

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