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Fix problems with Google Kids Space

Get help with your manufacturer

Your device manufacturer is often the best place to get help for some tablet issues. To get help with your tablet, find your manufacturer below.

Important: This list may not include all manufacturers available in your region.

Manufacturer Help page
Lenovo Go to Lenovo's support site
Medion Go to Medion's support site
Multilaser Go to Multilaser’s support site
Nokia Go to Nokia's support site
onn. Call: 1-888-516-2630

Solve account issues

Sign in to Google Kids Space

From the home screen:

  1. Tap Google Kids Space .
  2. Follow the on-screen instructions.

From Settings:

  1. Go to Settings Settings and then Digital Wellbeing & parental controls.
  2. Tap Google Kids Space.
  3. Follow the on-screen instructions.

Tip: If you've signed in before and you don't want to keep your previous settings, be sure to uncheck Use previous settings.

Turn off Google Kids Space on a child's device

Important:

  • When you turn off Google Kids Space, your child can access all features of the device, including the browser, the Play Store, and any other apps that are installed.
  • Only parents can turn off Google Kids Space.
  • If you turn Google Kids Space on again with your child's Google Account within 30 days, your child's settings are restored. After 30 days, your child's settings are deleted and require re-selection.
  1. On the child's device, open Google Kids Space .
  2. In the lower right corner, touch and hold the Parent menu .
  3. Tap Exit Kids Space and then Turn off.
  4. On the “Parent access” page, enter your password and tap Confirm.

Tips:

  • If you forgot your password, you can reset it by following the instructions on the “Parent access” sign in page.
  • Before you verify you’re the parent, there is information about what data is saved upon exit from Google Kids Space.
Find & use the Parent Menu
  1. On the child's device, open Google Kids Space .
  2. In the lower right corner, touch and hold the Parent menu .
    • The “For Parent” menu will display.
  3. Choose any of the following options:
  • Parent controls: Set screen time limits, block inappropriate content, and manage app permissions.
  • Free up space: Delete unused apps and data, clear the cache, and manage storage settings.
  • Device settings: Change the wallpaper, set the ringtone, set the brightness, and turn Location services on or off.
  • Add more apps: Search for apps in the Play Store to download and install.
  • Help & feedback: Get help with using Google Kids Space, report a problem, and give feedback.
  • Privacy policy: Learn about how Google Kids Space collects and uses their data.
  • Exit Kids Space: Turn off restrictions and restore the full Android experience.

Tips:

  • Tell your child that the Parent Menu helps them stay safe and that you can answer any questions they have.
  • Set realistic screen time limits.
  • Be consistent with your enforcement of screen time limits.
  • Use the Parent Menu to teach your child about online safety and responsible digital activity.
Switch users on a device Remove and re-add a Google Kids Space account

Remove a Google Kids Space account

  1. From the home screen in Google Kids Space, press and hold the Parent menu .
  2. Tap Settings and then Accounts and then Google.
  3. Tap the child's Google Account and then Remove account.
    • If you can't find this, at the top right, tap More More and then Remove account.
  4. Follow the on-screen instructions to remove the child's account.

Re-add the account

  1. On the child’s device, open the Settings app.
  2. Tap Users & accounts and then Add account.
  3. Sign in with the parent account that is used with Family Link.
Fix Google Kids Space setup and sign in issues

If you can't sign in with your child’s account, try the steps below.

Step 1: Add your parent account

  1. On your child’s device, open Settings Settings.
  2. Tap Users & accounts and then Add account.
  3. Sign in with the parent account you use with Family Link.

Step 2: Update Google Play services

On your child’s Android device, follow these steps to update Google Play Services.

Make sure Google Play services is updated before you move on to Step 3.

Step 3: Add your child’s account

  1. On your child’s device, open Settings Settings.
  2. Tap Users & accounts and then your Parent account and then Remove account and then Add account.
  3. Sign in with your child’s account.

Tip: If Google Kids Space still has issues:

Solve content issues

I can’t find the Google Kids Space app on my new device
  1. On your device home screen, swipe up.
  2. Search “Kids Space”
  3. Tap the app icon.
  4. Follow the on-screen instructions
Tip: If you don’t find Google Kids Space in the list of apps, download it from the Play Store.
Report apps with inappropriate content

You can flag an app or a game for inappropriate content.

  1. From the home screen in Google Kids Space, touch and hold the Parent menu .
  2. Tap Add other content and then Go to Google Play.
  3. In the Play Store, go to the detail page for the app or game.
  4. Tap More More and then Flag as inappropriate.
  5. Select a reason.
  6. Tap Submit.
Can’t download apps on kids device

If your child can't download YouTube Kids or other apps on their device, clear the cache and data of the Play Store and Google Kids Space apps.

  1. From the home screen in Google Kids Space, touch and hold the Parent Menu .
  2. Tap Device settings and then Apps & notifications and then See all apps.
  3. Find and tap Google Play Store Google Play and then Storage and then Clear cache and then Clear data.
  4. Go back to the list of apps and find and tap Google Kids Space .
  5. Tap Storage and then Clear cache and then Clear data.
  6. Press the home button and try to install apps again.
How to reload, restart, or update

When you try to update Google Play Books, you may encounter the message: “Parental controls restrict downloading of this item.”

You can update Google Play Books this way:

  1. From the home screen in Google Kids Space, press and hold the Parent menu .
  2. Tap Add more apps and then Go to Google Play and then Profile picture.
  3. Tap Manage apps & device.
  4. Under "Manage," tap Updates available.
  5. Search for “Google Play Books.”
  6. Tap Update.
Manually uninstall & reinstall Play Store updates

Uninstall Play Store updates

  1. Make sure that you’re connected to a reliable Wi-Fi connection.
  2. On your device’s home or app screen, touch and hold the Google Play Store app .
  3. Tap App info .
  4. At the top, tap More More and then Uninstall updates.
  5. If you’re asked to change the Play Store app back to the factory version, tap OK.

Tip: To update the Play Store:

  1. On your device, open Settings Settings.
  2. Tap About phone or About tablet and then Android version.
  3. Tap Google Play system update and then Check for update.
    • Steps may vary depending on your device manufacturer.

If this doesn't work, reset your Android device to its original factory settings.

Update the Google Kids Space app from the Play Store
  1. Open the Google Play Store app .
  2. At the top right, tap the profile icon and then Manage apps & devices. Apps with available updates are labeled "Updates available."
  3. Start the update:
  • To update a single app, search and select the desired app.
  • To download all available updates, tap Update all.

Solve device issues

Reload, restart, or update Play store on Google Kids Space

To update Google Play Services version:

  1. On your child’s device, open Settings Settings.

  2. Under "Personal," tap Google.
  3. At the top right, tap More More and then Help & feedback.
  4. At the top right, tap More More and then View in Google Play Store.
Tap Update.
Free up memory space storage

If memory space on your device fills up, select apps to uninstall.

  1. From the home screen in Google Kids Space, press and hold the Parent menu .
  2. Tap Free up space and then Go to Google Play.
  3. On the right, select the content you want to remove and then FREE UP [X] MB.
  4. In the notification that appears, to uninstall those apps, tap FREE UP [X] MB.
Clear device storage

To uninstall apps through Google Play:

  1. From the home screen in Google Kids Space, touch and hold the Parent menu .
  2. Tap Free up space.
  3. To manage app updates within Google Play, you can also tap your account icon and then Manage apps & device.

To uninstall apps within Google Kids Space:

  1. Touch and hold on an installed app.
  2. Tap the More More and then Uninstall.

To remove media:

To manage media storage, in the top right of the Google Kids Space app, tap My Stuff and launch the Files app .

Tip: Free Up Space under the parent menu.

Contact us

Get help from Google.

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