Fix problems with Google Keep

If you can’t find a shared note or can’t sign in to your account, you can try to fix the problem.

Find notes shared with you

If you can't see a note that's been shared with you, or if someone can't see the note you shared with them, try these steps:

Turn Android sync settings on

1. On your Android phone or tablet, tap Settings .
2. Tap Accounts  Google .
3. Select the Google Account the note has been shared with.
4. On the 'Sync' screen, find and turn on Keep.

Update Google Keep

1. On your Android phone or tablet, open the Google Play Store app .
2. Tap Menu .
3. To see your downloaded apps, tap My apps & games  Installed.
4. Tap Google Keep .
5. If there’s an update available, tap Update.

If you still don’t see the note, it is possible:

• The owner may have stopped sharing the note.
• You may not be signed in to the account that the note was shared with.

Fix other problems

Google Keep widget doesn't work

To add a shortcut to your home screen, you need a device that runs Android 4.0 and up.

Learn more about updating to the newest version of Android.

Conflicting edits in a note

If you edit the same note on different devices and one of the devices is offline, you may see a 'Conflicting edits found' notification.

You might also see this notification if your device is on a Wi-Fi network with low bandwidth.

To fix the conflicts, follow these steps:

1. Tap the notification. You'll see the different versions of the notes.
2. Choose what to save:
   • Select the note you want to save, then tap Keep selected.
   • To save both versions of the note, tap Keep both.

Request access to a shared note

You may get a 'Request access' alert if:

• You're trying to access the note from a different Google Account than the one it was shared with.
• The owner stopped sharing the note with you.

To see the note:

• Tap Request Access to ask the owner to share the note.
• Contact the note's owner and have them share it with you again.
• Sign in with the Google Account the note was originally shared with.