Fix problems with Google Keep

If you can’t find a shared note or can’t sign into your account, you can try to fix the problem.

Find notes shared with you

If you can't see a note that's been shared with you, or if someone can't see the note you shared with them, try these steps:

Turn Android sync settings on

  1. On your Android phone or tablet, tap Settings .
  2. Tap Accounts and then Google Google app.
  3. Select the Google Account the note has been shared with.
  4. On the "Sync" screen, find and turn on Keep.

Update Google Keep

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Tap Menu Menu.
  3. To see your downloaded apps, tap My apps & games and then Installed.
  4. Tap Google Keep Keep.
  5. If there’s an update available, tap Update.

If you still don’t see the note, it is possible:

Fix other problems

Google Keep widget doesn't work

Conflicting edits in a note

If you edit the same note on different devices and one of the devices is offline, you may see a "Conflicting edits found" notification.

You might also see this notification if your device is on a Wi-Fi network with low bandwidth.

To fix the conflicts, follow these steps:

  1. Tap the notification. You'll see the different versions of the notes.
  2. Choose what to save:
    • Select the note you want to save, then tap Keep selected.
    • To save both versions of the note, tap Keep both.

Request access to a shared note

You may get a "Request access" alert if:

  • You're trying to access the note from a different Google Account than the one it was shared with.
  • The owner stopped sharing the note with you.

To see the note:

  • Tap Request Access to ask the owner to share the note.
  • Contact the note's owner and have them share it with you again.
  • Sign in with the Google Account the note was originally shared with.
Reloading Keep
  • When new Keep features are available or you haven’t used Keep recently, you can get a prompt to reload Keep when you open the app.
  • When you reload Keep, your notes will be saved and then downloaded to your device again. This can take some time and requires a strong internet connection.
  • If you reload Keep but aren’t seeing all your notes, Keep may not have finished re-downloading all your notes to the device. You should receive an alert to try again. You can view your notes on your computer at
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