/jamboard/community?hl=en
This content is likely not relevant anymore. Try searching or browse recent questions.
Why can't I connect to a Jam? 0 Recommended Answers 3 Replies 8 Upvotes
1 Recommended Answer
$0 Recommended Answers
1 Relevant Answer
$0 Relevant Answers
Hello all,
I have an issue with my daughter's account for the Jamboard.
On my daughter's tablet (Huawei MediaPad T5) I have a GSuite account and we are using the Classroom and GoogleMeet perfectly. But, when the teacher initiates a Jamboard my daughter cannot access it. "Unable to acces your jams" or "An unexpected error occured". So, during the class the teacher initiates a Jamboard and my daughter cannot access it. 
We have a GSuite account with an email address with @cnscb.ro (the school domain).
The Classroom and the Meet works very good.
From my PC, from my Admin account, I can access the GSuite account for my daughter and also the Classroom, Meet and also the Jamboard list (the all jams from the teacher) from account.
So, help me please if somebody can... How can I rezolv this issue for the tablet?
Thanks a lot in advance!
Bogdan
Relevant Answer Relevant Answers (0)
All Replies (3)
Relevant Answer
Hello!

Welcome to the Jamboard forum! Sorry to hear you are having a problem.  
If you are granted access, then it is specific to the tablet.  
A few things you can try  or verify:
-be sure you are using the most up to date version of the Jamboard app on your device
-be sure you are using the correct account with the app.  If there are other accounts on the device, there maybe a conflict and that could be why you cannot access the file.
-power off the device and turn it back on again
-uninstall the Jamboard app and reinstall it 
 
Please post an update to your status.
I hope this helps.
 
Kimberly Mattina
Google for Education Gold Product Expert
Google Certified Trainer and Educator
Technology Teacher
@The_Tech_Lady
 
marked this as an answer
Relevant Answer
I have exactly the same problem. The device is Huawei MediaPad T10.
I allowed the Jamboard app through Family Link and it seems to work with my daughter's own (non-school) account. But when I switch to her school account - in Jamboard's menu - then I instantly get the "Unexpected error".

We have similar problems with some other type of links (sorry, I can't remember if it was a Google doc or slide). They work from a laptop's browser but not from the tablet.

So I think it is this point: "If there are other accounts on the device, there maybe a conflict and that could be why you cannot access the file."

Being a minor, _of course_ there are other accounts: the private one controlled by Family Link and the school account.
marked this as an answer
Relevant Answer
Any update on this? We have exactly the same issue. Using my child's original gmail account, jamboard connects (and says "You don't have any Jams yet").
But switching to the linked (non-gmail) school account, jamboard says "An unexpected error occurred" and nothing works.
marked this as an answer
This question is locked and replying has been disabled.
Discard post? You will lose what you have written so far.
Write a reply
10 characters required
Failed to attach file, click here to try again.
Discard post?
You will lose what you have written so far.
Personal information found

We found the following personal information in your message:

This information will be visible to anyone who visits or subscribes to notifications for this post. Are you sure you want to continue?

A problem occurred. Please try again.
Create Reply
Edit Reply
Delete post?
This will remove the reply from the Answers section.
Notifications are off
Your notifications are currently off and you won't receive subscription updates. To turn them on, go to Notifications preferences on your Profile page.
Report abuse
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
Report post
What type of post are you reporting?
Google takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Go to the Legal Help page to request content changes for legal reasons.

Reported post for abuse
Unable to send report.
This reply is no longer available.
/jamboard/threads
//accounts.google.com/ServiceLogin
You'll receive email notifications for new posts at
Unable to delete question.
Unable to update vote.
Unable to update subscription.
You have been unsubscribed
Deleted
Unable to delete reply.
Removed from Answers
Marked as Recommended Answer
Removed recommendation
Undo
Unable to update reply.
Unable to update vote.
Thank you. Your response was recorded.
Unable to undo vote.
Thank you. This reply will now display in the answers section.
Link copied
Locked
Unlocked
Unable to lock
Unable to unlock
Pinned
Unpinned
Unable to pin
Unable to unpin
Marked
Unmarked
Unable to mark
Reported as off topic
/jamboard/profile/0