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clear a jamboard but it says could not delete jam 0 Recommended Answers 2 Replies 0 Upvotes
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I have been keep pressing the delete button but nothing works! I am urgently needing help. Please leave a comment if you know how to fix my problem.
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Hello!

Welcome to the Jamboard forum! I am not sure what you are trying to do, so I hope this information can help.
 
On the web version:
1. If you are trying to delete a Jam file, you can do so in Google Drive.  Search for the file and simply delete it. 
2. If you are trying to clear a frame of its content in a Jam, then you need to open the Jam, go to that frame (page), and click on the eraser or clear frame button at the top.  
 
In the app:
1. If you are trying to delete a Jam, repeat steps stated above in step 1.  You can also open the Jam, click on the 3 dot menu, and select Delete.  The Jam should be deleted.
2. If you are trying to clear a frame of its content in a Jam, then you need to open the Jam, go to that frame (page), and click on the eraser and click on clear frame.
 
Another recommendation is to uninstall and reinstall the Jamboard app to ensure you are running the most up to date version of the app.
 
I hope this helps.
 
Kimberly Mattina
Google for Education Gold Product Expert
Google Certified Trainer and Educator
Technology Teacher
@The_Tech_Lady
 
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That happened to me maybe try it again.
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