Configure Wi-Fi

Adding an owner to a Jam, collaborating with others, and using tools such as Handwriting and Shape Recognition, Autodraw, and Search all require an active network connection.

Step 1: Set up Wi-Fi network

  1. On initial setup, Jamboard can be connected to an open Wi-Fi, WPA2 with password, or unfiltered Ethernet network. When you first start Jamboard, it requires:
    • A network connection to complete device provisioning
    • An update to the latest version of Jamboard software
    Note: This network can't use a captive portal or require a proxy. Those capabilities are only available after the device is updated.
  2. Once you've connected to an open Wi-Fi network, within approximately 10 minutes of connecting, the Jamboard receives an over-the-air update, which then installs the latest version of the Jamboard software. You may see the board restart during this period.
  3. After the board has updated, it will be able to connect to any of the Enterprise network options listed in the next step.

If you need to connect to a network with 802.1X Enterprise WPA, see the next step.

Step 2: Confirm you have the latest update

Jamboard automatically updates to the latest release version when you connect to the Internet. To view your board’s release:

  1. Tap menu Menu.
  2. Tap About Jamboard.

Under Build, you see a long string, which contains the date of when the Jamboard was last updated. For example, “jam_kiosk_20170427-1700_RC04.152203228” contains the date 2017-04-27, which means that this version of the Jamboard software was last updated on April 27, 2017.

Note: You need to run a build released on April 27, 2017 or later to access the enterprise Wi-Fi features in Jamboard.

Jamboard software builds that are released on this date and later support all of the enterprise Wi-Fi configurations supported by Android 6.0 Marshmallow, which include:

  • Protected Extensible Authentication Protocol (EAP)
  • Extensible Authentication Protocol-Transport Layer Security (EAP-TLS)
  • Extensible Authentication Protocol-Tunneled Transport Layer Security (EAP-TTLS)
  • Extensible Authentication Protocol-Password (EAP-PWD)
  • Most proxy network configurations
  • Hidden Service Set Identifiers (SSIDs) and captive portal networks

To change the Jamboard WiFi network connection:

  1. Tap menu Menu.
  2. Tap Settings.
  3. Tap WiFi.
  4. Tap and select the network of your choice.

Note: Jamboard only remembers the configuration of the most recent network you connected to.

Step 3: Install certificate

Jamboard supports certificate installation via USB flash drives.

To install certificates:

  1. Tap menu Menu.
  2. Tap Settings.
  3. Tap About Jamboard.
  4. Tap Build Number 7 times (You will see a countdown for each tap). The Jamboard Diagnostic Tool displays.
  5. Tap Wi-Fi Certificates.
  6. Insert a USB flash drive (VFAT format, win32/DOS FS only) containing the certificate files into the side USB port on the Jamboard.
  7. Tap Install Certificates from USB and choose your certificate file.
  8. Tap Ok.


The Jamboard team is actively working on expanding Wi-Fi capabilities to work with a variety of solutions; however, these aren’t currently supported by Jamboard:

  • Remote certificate management
  • Remote Enterprise Wi-Fi configuration via Jamboard Admin panel or Mobile Device Manager
  • Proxy configurations for non-enterprise network types (for example, WPA2)
Was this article helpful?
How can we improve it?