Support for Jacquard will end on April 24. If you'd like to download an archive of your Jacquard data or permanently delete your Jacquard profile, please visit

Location access

To pair Jacquard with your phone and use features like Navigation and Places, the Jacquard app needs access to your location.

Turn on location access

During setup

  1. Open the Jacquard app .
  2. Tap Get started. The Jacquard app will help you set up Jacquard.
  3. For Android: After selecting your Jacquard item, you'll be prompted to turn on location access. Tap Allow all the time to let Jacquard access the location of your device if you want to use Jacquard features that require location access functionality.
    For iOS: Go to your settings and then Privacy and then Location Services and then turn on Location Services and set to Always Allow for Jacquard. For iOS 14+ you will need to toggle Precise Location on for Jacquard. 

Note: If your location settings are turned off when you use location-based abilities such as Navigation and Places, you'll get an in-app notification prompting you to turn on your device's location. 

Learn how to turn location services and GPS on or off on your iPhone, iPad, or iPod touch (iOS)

How Jacquard uses your location data

Jacquard uses your location information when using the Navigation and Places abilities. 

  • When navigating, your GPS location provides your Next Direction or your Arrival Time.
  • GPS coordinates are used to drop a pin in Places. These coordinates are stored as part of their Place in your Places. When you delete a Place, its coordinates are also deleted.

Where your location data is stored

Your location data is stored in the Jacquard app. Your location data is not shared with Google or with third parties.

Delete your location data

  1. Open the Jacquard app .
  2. Tap Menu  Settings and then Clear Activity history and then Yes to delete your Activity history, including all location data. 

Note: Deleting or reinstalling the app will permanently delete your data. Updating the app will not delete or affect your data. 

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