What to do if you lost your Jacquard Tag

If you lose your Jacquard Tag, contact the retailer where you purchased your Jacquard item. 

Does my Tag contain personal information?

The Jacquard Tag does not contain any of your personal information. The data that you see in the Jacquard app is stored in the app. The only data that the Tag stores is the information it needs to pair to your phone and the name you assign to the Tag. The easiest way to unpair the Tag from your phone is to forget the Tag via the Jacquard app
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