Forget and reconnect tag

You can use the Jacquard™ app to forget or reconnect your snap tag from your mobile device, if you’d like to set your jacket up with a new phone or if you get a new snap tag.


The Jacquard snap tag does not contain any of your personal information. The data that you see in the Jacquard app is stored in the app. The only data that the snap tag stores is the information it needs to pair to your phone. The easiest way to unpair the snap tag from your phone is to forget the snap tag via the Jacquard app. There may be cases where your previously-paired Jacquard app is no longer available (for example, if you lost your phone).

Android

Forget snap tag

  1. Open the Jacquard app .
  2. Tap the Hanger  menuHanger menu Icon in the the top left corner of the Assign screen.
  3. Tap Jacquard Technology.
  4. Tap Forget on the bottom right hand side of the snap tag device card.
  5. The Jacquard app will  prompt you with a message to “Go to your device settings now to unpair your tag?”. Tap Yes, to continue to device settings.
    1. Next to the paired device you'd like to change, tap SettingsSettings icon .
    2. Tap Forget or Unpair.

Reconnect snap tag

  1. Open the Jacquard app   .
  2. Tap the Hanger menuHanger menu Icon in the the top left corner of the Assign screen.
  3. Tap Jacquard Technology.
  4. Tap Reconnect in the lower left corner of the snap tag device card
  5. The Jacquard app will ask you to activate the Jacquard snap tag, plug it into any USB port to activate the snap tag, and ensure your snap tag is fully charged before proceeding. When ready, tap Tag is ready.
  6. Put on your new jacket and tap I Look Fabulous.
  7. Tuck and snap tag into the jacket cuff.
  8. Select the corresponding serial number that matches the label on the inside right corner of your jacket.
    1. If  serial number of the jacket does not display, unsnap your snap tag and resnap your snap tag, then tap Search Again.
    2. The LED light on the Jacquard snap tag will go from pulsing blue to solid blue once successfully paired, then stop glowing.
  9. Your cuff is now active, tap Interact with my jacket.
  10. Tap, Try out your new threads to see a visualizer of your new threads. Tap Close to return to the Assign screen.
  11. You’re ready to start using Jacquard!

iOS

Forget snap tag

  1. Open your iPhone Settings.
  2. Tap Bluetooth.
  3. Tap the  next to Jacquard.
  4. Tap “Forget This Device”
  5. Reconnect snap tag

  6. Open the Jacquard app   .
  7. Tap the Hanger menuHanger menu Icon in the the top left corner of the Assign screen.
  8. Tap Jacquard Technology.
  9. Tap Reconnect in the lower left corner of the snap tag device card
  10. The Jacquard app will ask you to activate the Jacquard snap tag, plug it into any USB port to activate the snap tag, and ensure your snap tag is fully charged before proceeding. When ready, tap Tag is ready.
  11. Put on your new jacket and tap I Look Fabulous.
  12. Tuck and snap tag into the jacket cuff.
  13. Select the corresponding serial number that matches the label on the inside right corner of your jacket.
    1. If  serial number of the jacket does not display, unsnap your snap tag and resnap your snap tag, then tap Search Again.
    2. The LED light on the Jacquard snap tag will go from pulsing blue to solid blue once successfully paired, then stop glowing.
  14. Your cuff is now active, tap Interact with my jacket.
  15. Tap, Try out your new threads to see a visualizer of your new threads. Tap Close to return to the Assign screen.
  16. You’re ready to start using Jacquard!
Note: We currently do not support iPad devices.
Was this article helpful?
How can we improve it?