We’ve made the difficult decision to sunset Hire by Google on September 1, 2020. While Hire has been successful, we’re focusing our resources on other products in the Google Cloud portfolio.
We are deeply grateful to our customers, as well as the champions and advocates who have joined and supported us along the way.
Here are some important details to help with the transition:
Q: How long can I use the product?
A: You can continue to use Hire up until the end of your contract or September 1, 2020, whichever comes first.
Q: Will Hire be supported through sunset?
A: Yes. Up until September 1, 2020, Google will provide customers under contract with support in accordance with the TSS guidelines and maintain the Hire product. If your contract expires before September 1, 2020, you will have the option to extend your contract until September 1, 2020 for no additional fees. To do so, work with your G Suite Admin to ensure “auto-renew” for Hire is turned ON in the billing section of the G Suite Admin Console.
Q: Will I have to keep paying for Hire?
A: After your next bill, there will be no additional charges for your standard usage of Hire up until the end of your contract term or September 1, 2020, whichever comes first. If your contract expires before September 1, 2020 and you wish to continue to use the product after the contract expires, work with your G Suite Admin to ensure “auto-renew” for Hire is turned ON in the billing section of the G Suite Admin Console.
Q: Will there be additional feature development?
A: No, we will not be adding new functionality. However, we will be maintaining our SLA as defined at http://hire.google.com/terms.
Q: Can we still export our data?
A: Yes, you will still be able to export your data (as we do today) until the end of your contract term or September 1, 2020, whichever comes first. Google offers free Hire data export to all customers under a current contract. Our standard export format is JSON which is supported by most popular ATS's. In the event you require additional help, please reach out to Hire support.
Q: Can we cancel the contract prior to the expiration date?
A: If you’d like to cancel Hire at the end of your current contract term, your G Suite Admin can do so by:
- Logging into the G Suite Admin Console
- Select Billing
- You will find your active Subscriptions
- Select the subscription labeled "Hire"
- Next to "Renewal Options" change the default option from "Auto-renew my contract on xxxx" to "Cancel my service at the end of my term"
You will no longer be auto renewed at the end of your subscription with Hire.
Q: Will you immediately sunset some of the features?
A: A number of experimental features that were not formally launched will be turned off within the next month. We will be fully deprecating the iOS and Android mobile apps on January 6th, 2020.
Q: Does this impact our G Suite agreement?
A: No. This does not impact your G Suite agreement. There will be no changes to your G Suite charges as a result of the Hire sunset.
If you have a question not addressed here, please reach out to support.