Goodbye to Helpouts

Helpouts was officially shut down on April 20, 2015

Since launching in 2013, Helpouts has been a home for people to connect with experts on topics they want to learn about or seek advice and solutions to everyday problems. The Helpouts community includes some engaged and loyal contributors, but unfortunately, it hasn't grown at the pace we had expected. Sadly, we've made the tough decision to shut down the product.

We want to thank our community for all their support — both the providers who shared their expertise with the world, and the people who needed some extra help or advice along the way. You've had a lot to contribute — and we've loved learning alongside you.

Download your Helpouts history

You can download your Helpouts history using Google Takeout (available until November 1, 2015). After November 1, all Helpouts history will be deleted.

In accordance with applicable privacy laws and to protect personal health information, Google Takeout: (a) will not be available to providers in the Healthcare category (your account and Helpouts history has been deleted); and (b) does not include any data relating to Healthcare Helpouts a customer may have taken.

To delete your Helpouts history, you'll need to remove Helpouts from your Google Account.

  1. Go to Google Takeout.
  2. Select Google Helpouts and click Next.
  3. Click Remove Helpouts permanently.

Frequently Asked Questions

  • Will I still be able to view my Helpouts and payment history?
    You are welcome to download your Helpouts history by using Google Takeout before November 1, 2015, which will include any reviews you have received as a provider. In accordance with applicable privacy laws and to protect personal health information, unfortunately, this option will not be available to providers in the Healthcare category and will not include any data relating to Healthcare Helpouts a customer may have taken.
  • How do I contact the Helpouts support team?
    You can email our support team for any assistance with your Helpouts account until November 1, 2015.