Exploitation of Helpouts

We will not allow Providers to exploit Helpouts or use it for purposes other than the honest promotion of services that truly provide value to Customers.

Spam, arbitrage, and duplicates

Google does not allow the use of our services to distribute spam. Accordingly, Helpouts does not allow massively posted, repetitive, and/or un-targeted content intended to drive traffic or awareness to an external site, or for other commercial purposes. Specifically, Helpouts does not allow arbitrage, which is to purposefully send users to a website for the primary purpose of showing ads, or promoting business models designed to create artificial user traffic.

In addition, listings must be substantively different from all other active listings, and cannot include copied or scraped content (i.e., content that is copied from another source).

Solicitation of user information

Helpouts does not allow Helpouts listings or Helpout sessions that solicit personal information from Customers for undisclosed purposes, under the guise of legitimacy, without appropriate security measures, or without user consent.

Examples of exploitation include:

  • Scammy, spammy, or otherwise questionable business practices. For example:
    • Inappropriate solicitation of personal information, or phising.
    • Offering identical or duplicate listings.
    • Posting scraped content (i.e., content that is copied from another source).
    • Including affiliate links in listing descriptions.
    • Engaging in arbitrage by sending Google users to your website for the primary purpose of showing ads.
    • Promoting business models designed to create artificial user traffic.
    • Distributing spam
    • Violating the Google Webmaster Guidelines.
  • Non-traditional conditions or incentives. For example:
    • Offering services in exchange for positive reviews or other non-financial compensation.
    • Using a listing primarily to gain a social network endorsement from the user.
    • Making services conditional on an unrelated action.
  • Using the Helpouts platform in a way that harms other users or yourself.