Helpouts policies

Age requirement

Providers must be 18 years or older to give help on Helpouts.

Customers must be 13 years of age or older to receive help on Helpouts. This minimum age requirement applies regardless of whether the customer has received permission from a parent or legal guardian.

Customers between 13 and 18 years of age must have a parent or legal guardian’s permission to receive help on Helpouts.

If you suspect that a Helpouts Provider or Customer does not meet these age requirements, report the issue to us immediately. If you are participating in a live Helpout with a Provider or Customer that you suspect does not meet these age requirements, end the Helpout and report the issue to us immediately.