Helpouts policies

Money back guarantee

If you are not completely happy with your experience, Helpouts has a 100% Money Back Guarantee. First, we’ll suggest that you request a refund from the Provider of your Helpout.  If the Provider does not issue a satisfactory refund, and you have complied with Helpouts Terms of Service and policies, Google will issue a refund. If you would like  a refund, please contact us here.

Note: Since we will use the recording of a Helpout to review each 100% Money Back Guarantee request, if you opt out of having your Helpout recorded, you forfeit your eligibility for the guarantee. (Read more about Recording of Helpouts here.)

Refund request process:

1) You can request a refund from the Provider of the Helpout.  A Provider can choose to grant a voluntary refund for a variety of reasons.

Note: This refund request must be made within 72 hours of the end of the Helpout.  

2) If you aren’t satisfied with the refund offered by the Provider, you can appeal the Provider’s decision through the Helpouts 100% Money Back Guarantee.  We then may review the Quality Assurance Recording of the Helpout.  If you have complied with Helpouts policies and our terms of service, you will be issued a refund.

Providers will be reimbursed if they have complied with Helpouts Terms of Service and policies.

Note: Some types of Helpouts cannot be reviewed because our policy disallows the quality assurance recording (e.g., a Helpout marked as a “health service”). Helpouts that are not recorded due to Helpouts policy exclusions are eligible for the 100% Money Back Guarantee. (Read more about Recording of Helpouts here.)