Introduction to Helpouts

Google Helpouts is an easy and convenient way to learn skills and get help over the Internet. No matter who you are, where you are, or what time it is, you can talk to someone who can help you. There are two ways in which you can find help: Helpouts marketplace and Helpouts on partner sites.

Helpouts marketplace

Helpouts marketplace is a place where you can find people offering help on a wide variety of subjects. We call them Helpouts providers. These providers are not affiliated with Google and can be individuals or companies. You can find the help you need by visiting the Google Helpouts website and searching or browsing our categories.

Features of Helpouts marketplace

  • Live interactive video: Helpouts are conducted through live video calls using Google Hangouts. During the Helpout, you can point your camera to show what you need help with, take a photo, or even allow the provider to remotely access your computer to fix a problem. If you don't want the provider to see you, you can always turn off your camera. If both you and the provider agree ahead of time, you also can record the Helpout, and it'll automatically be saved in the Photos section of your Google+ profile.
  • Scheduling flexibility: There are two ways to get a Helpout -- instantly and scheduled. If a listing has a green "Available now" icon, you are just a few clicks away from getting help instantly. Otherwise, you can see when providers are available and pick a time slot or send a message to request a different time.
  • Pricing options: Prices are set by the providers and can be free, charged by the session, or charged by the minute. Some providers offer the first Helpout for free.
  • Payments: All payments are done through Google Wallet, so if you haven't already, you'll need to create a Google Wallet account before scheduling a paid session. Helpouts that are free don't require a Google Wallet account.
  • 100% money-back guarantee: We offer a full money-back guarantee. If you aren't satisfied with a Helpout, we'll refund your money under our product policies.
  • Reviews: At the end of each Helpout, you can write a review of the session to help others decide whether this Helpout is right for them. You can also use these reviews to decide which Helpouts you want to sign up for.
  • Share your favorite Helpout: You can easily share your favorite Helpout through Google+, Facebook, Twitter, or YouTube.
To become a provider and give help in the Helpouts marketplace, you must be located in Australia, Canada, Ireland, New Zealand, U.K., or the U.S. However, providers from Ireland and the U.K. are only allowed to offer free Helpouts and customers in the EU may only take free Helpouts.

Helpouts on partner sites

Helpouts on partner sites is a new way for you to get help on websites where you're already looking for answers. When you can't find the answers you need or are still stuck after searching these sites, additional help is available via Google Helpouts.

Currently, Google has partnered with the following websites to provide the Google Helpouts experience:

How does this work?

On our partner sites, you'll see a Google Helpouts logo on the side of the page. When you click the logo, a window will expand asking you to describe what you need help with. After you submit your question, we'll send your question and tags to experts who have the relevant skills to help you. You'll be notified when someone is available to help you. You'll then be able to connect with the person over chat, voice, or video plus screenshare.

Who are the people giving help?

The people giving help on partner sites are individuals with expertise in a variety of subjects. They are sourced from various third-party websites, forums, online communities, and are not affiliated with Google. Anyone with expertise in subjects/skills related to our partner sites, who has a willingness to help others, can become a provider for Helpouts on partner sites.

Helpouts on partner sites is currently available for anyone in the U.S., Australia, New Zealand, India, Brazil, Indonesia, Russia, Philippines, and Japan who needs help; however, to become a provider and give help, you must be in the U.S.