Use Hangouts Chat in Gmail

*** Beta feature. Available to organisations in the beta programme ***

You can integrate Hangouts Chat with your Gmail experience, letting you manage different communication channels from your inbox

Turn Hangouts Chat On or Off in Gmail

  1. On your computer, open Gmail.
  2. At the top right, click Settings Settings and then Settings.
  3. Under Chat, select Chat on or Chat off.
  4. Click Save Changes.

Note: If you turn off Chat in Gmail, the conversation moles and conversation list won't appear in Gmail, but you're not signed out of chat.google.com or other Google services.

Change position of Chat panel in Gmail

You can move the Chat panel to the right or left side of your inbox.

  1. On your computer, open Gmail.
  2. At the top right, click Settings Settings and then Settings.
  3. Under Chat, select Left side of the inbox or Right side of the inbox.
  4. Click Save Changes.

What’s new in Chat vs classic Hangouts

Hangouts Chat introduces features, such as:

  • Rooms where teams can collaborate and hold multiple threaded conversations
  • Share documents and files from Drive or computer/mobile device
  • Search for text, people, and rooms, with filtering
  • Rich previews for web links
  • Support for bots, including the ability for third parties to develop bots
  • Expand rooms and direct messages to use full Gmail window

Chat and classic Hangouts interoperability

Together, Hangouts Chat and Meet are the next version of Hangouts. They'll replace the original version (classic Hangouts) in G Suite.

As with classic Hangouts, Hangouts Chat has both direct messages and group messages.

  • Direct messages – Direct messages sent from classic Hangouts or Hangouts Chat can be viewed and replied to in the other product.
  • Group conversations – Group conversations in classic Hangouts or Hangouts Chat can't be viewed or replied to in the other product. Group messages are not compatible between the two products.

We recommend recreating any group conversations that users want to continue in Hangouts Chat.

Learn more about Chat and classic Hangouts interoperability.

Notifications

Conversation pop-ups called moles are displayed by default for new threads, threads that you're following and direct messages. These settings can be changed in Notification settings.

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