I’m not getting Google Chat notifications

If you don’t get notifications, check your Google Chat notification settings. Learn how to turn Google Chat notifications on or off.

Make sure that notifications are turned on for the device and browser that you use with Google Chat.

Allow app notifications on your mobile device

Check the notification settings on your mobile device.

On your mobile device, open Settings.
Tap Apps and notifications Chat App notifications.
Make sure that app notifications are turned on.
Check whether Google Chat app notifications are also turned on.

Tip: The settings menu on your device might have a different name for 'Apps and notifications'. For more info on how to access app notification settings, go to your mobile device's online help.

Occasionally not receiving notifications

Close active browser tabs

On your computer, close active Gmail and Google Chat browser tabs. When you’re active in a browser, notifications appear there instead of in the mobile app. If you’re not active in Google Chat, notifications appear on all devices that are signed in to your Google Account.

No notifications for a specific space or group conversation

Make sure that notifications are turned on for spaces grouped by topic or group conversation. Learn how to customise notifications for a space grouped by topic or group conversation.

Make sure that notifications are turned on for spaces with in-line threading. Learn how to manage thread notifications in a space with in-line threading.

Tip: Notification settings for spaces and group conversations are the same in the web and mobile versions of Google Chat. If you change notification settings for a space or group conversation on the web, the same settings apply on your mobile app.

No notifications for a specific 1:1 conversation

Make sure that notifications are turned on for the conversation. Learn how to turn on notifications for a specific 1:1 conversation.

Tip: Notification settings for a 1:1 conversation are the same in the web and mobile versions of Google Chat. If you change notification settings for a conversation on the web, the same settings apply on your mobile app.