I'm not getting Chat notifications

If you’re not receiving Hangouts Chat notifications, check your notification settings. On your computer, verify notifications are turned on for Chat, and turned on for your computer and browser. If you use the Chat app, you need to check notification settings on your mobile device.

Check Chat notification settings

  1. Open Chat.
  2. At the top right, click Settings Settings and then Settings.
  3. Under Web and desktop, Mobile, and Email, make sure notifications are on.
  4. Close Settings.
  5. Next to a person or room, point to Notifications off Notifications off and click More More. Then select Turn on notifications.
  6. Make sure you didn't snooze notifications.

Check computer notification settings

Apple Mac

  1. In the top left, click Apple and then System Preferences and then Notifications.
  2. On the left menu, locate and click Chat.
  3. Select an alert style and other notification settings.

Microsoft Windows

  1. In the Windows search box, enter Notifications and select Notifications & actions.
  2. Under Notifications, select Get notifications from apps and other senders and any other options.

Check browser notification settings

Note: Notifications Notifications won't show in the navigation bar.

Chrome Browser

  1. On the left side of the address bar, click Secure Secure and then Site Settings and then Notifications.
  2. Click Down arrow Down Arrow and then Allow.

Mozilla Firefox

  1. At the top, in the blue banner, click Turn on desktop notifications.
  2. Click Allow Notifications.

Apple Safari

  1. At the top, in the blue banner, click Turn on desktop notifications.
  2. Click Allow.
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