Get started with bots

Bots are special accounts you can chat with, just as you would with people. Bots provide a conversational way for you to connect to services in Hangouts Chat, such as looking up information, scheduling meetings, or doing tasks.

Google creates and maintains some bots, such as the Meet and Google Drive bots. Other bots are created and maintained by third-party software vendors. 

Note: Bots might not be available in your organization, or you might only have access to some bots. 

Find bots and add them to Chat

You can find bots available in your organization and send the bot a direct message or add them to rooms.

  1. Open Chat.
  2. In the Bot section, click Add Add.
    The bot catalog opens.
  3. Find a bot you want to add by reviewing the list or enter the bot name in the search box.
  4. Click the bot card.
  5. Click Message or Add to room.
    • Message—Opens a direct message with the bot.
    • Add to room—Shows a list of your rooms. Click the rooms to add the bot toand thenclick Add.

Bots you add show up in the Bots section of your Chat window.

Get help or give feedback

You can send a message to the bot to get help or give feedback.

  1. Open Chat.
  2. Open a direct message with the bot or go to a room with the bot.
  3. Show the commands you can use with the bot:
    • In a direct message, enter help.
    • In a room, enter @botname help, where botname is the name of the bot.
  4. Send a comment about the bot to Google:
    • In a direct message, enter feedback text, where text is your comment.
    • In a room, enter @botname feedback text.

Remove a bot

  1. Open Chat.
  2. Under Bots, next to the bot you want to remove, click More Moreand thenRemove.

Create bots

For information on creating custom bots for your organization, go to the Hangouts Chat API documentation. For your organization's guidelines on creating bots, contact your G Suite administrator.

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