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help with saving media, videos from hangouts. tells me that failed to play video and error occured 0 Recommended Answers 22 Replies 113 Upvotes
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Got a video from our daughter in Alaska of our precious baby granddaughter. So i pressed video, saved media. Then went to my gallery downloads and was not in there. Then went to download arrow on top of my screen pressed it and it says failed to play video and that an unknown error occurred.  Ugh and also when i look at my download in gallery all it shows is a gray screen and a small circle in the middle that looks like an exclamation in it. Please solve the problem.
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Hi Monica,
 
Here are a few things you can try to see if the problem would resolve:
1. Try a different internet connection. Perhaps try a different WiFi connection and not use the data connection.
2. Ensure you have the latest version of Hangouts downloaded from Google Play.
3. Clear cache and data for Hangouts, force stop followed by a restart of your device. To do this, go to the settings of your phone > Apps > Hangouts. Clear cache and then data. Followed by force stop. Once you restart your device, you'll have to log in again to Hangouts. 
 
If none of these resolve the problem, let us know and we'll try to see what is going on!
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Tried doing what you said didn't work still says same thing.
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I'm having the same issue
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Why can't I download a video from hangouts the video players but I want to download it
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I am having the same issue when trying to save videos within the Hangouts app. If I save the video directly from the Hangouts app it only saves a 0 second clip. If I open the video into a video player and then save it from there it saves the entire video. Is there a way to save videos directly from the Hangouts mobile app?
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Yeah I have the same problem! I tried everything you suggested but nothing worked...
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Any solution?  Same issue
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I. Have a issue with downloading video to my phone as well
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Plzz mujhe batye mera pass bhi same video ka masla hai plzz help me
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My phone is doing the same thing. I've tried everything. My grandkids and girlfriends try's too send a video I try to save it nothing. It sucks
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