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Can't download video from hangouts anymore,was working before.When click downlod media,only picture. 3 Recommended Answers 80 Replies 393 Upvotes
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Can't download video from hangouts application, as before. Everytime only "download media" select was enough, and video in mp4 format was downloaded. Now only small file is downloaded and not possible to play. Anything changed ?
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I am also having this issue. While viewing the video, "save media" is not an option. Long pressing the video in the chat thread allows me to save, but the file saves as a still image with "can't play video". I have cleared my cache, have the latest version, etc.
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Hello Michael, thanks for advice. But result same. Same as Kira below. Images are still showing "can't play video".

Any other advice please ? Something needed to change because it was working for ages, but till now.

Thanks,
J.
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I can chime in and say I've been experiencing the same issue.
I initially thought the issue was phone specific but it has persisted through factory resets and even a phone change.

I can long press a video in hangouts chat to download it, however the downloaded file will not appear in my gallery, and trying to play it from my downloads folder either results in an error or a still image depending on the player I use. The downloaded file is also unplayable if it's transferred to a computer.
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Problem exists here too. Android user for years- never had an issue. What's going on?
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