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Can't download video from hangouts anymore,was working before.When click downlod media,only picture. 3 Recommended Answers 80 Replies 473 Upvotes
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Can't download video from hangouts application, as before. Everytime only "download media" select was enough, and video in mp4 format was downloaded. Now only small file is downloaded and not possible to play. Anything changed ?
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I am also having this issue. While viewing the video, "save media" is not an option. Long pressing the video in the chat thread allows me to save, but the file saves as a still image with "can't play video". I have cleared my cache, have the latest version, etc.
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Hello Michael, thanks for advice. But result same. Same as Kira below. Images are still showing "can't play video".

Any other advice please ? Something needed to change because it was working for ages, but till now.

Thanks,
J.
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I can chime in and say I've been experiencing the same issue.
I initially thought the issue was phone specific but it has persisted through factory resets and even a phone change.

I can long press a video in hangouts chat to download it, however the downloaded file will not appear in my gallery, and trying to play it from my downloads folder either results in an error or a still image depending on the player I use. The downloaded file is also unplayable if it's transferred to a computer.
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Having the same problem here. Did everything I could I even tried downloading the vids from  desktop version, same issue. Probably the latest update is the cause. Can't be a coincidence that we're all having the same issue just recently. I think we might have to wait for another update to come out that would solve this.
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Same for me..
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Same here,  tried saving,  comes up as error.
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Same here, every time i try to save a video in my gallery it says error  gggrrrr
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It want let me video call or save to gallery 
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it will not let me download mp4 videos from hangouts either because when i do, it shows up in my download folder as an error and i cant open it... please help
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Same issue.
Samsung Galaxy S8+
Android version 9
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Same issue on Pixel 2. Android v9. Hangouts 30.0.239887060.
Clearing hangouts cache, data and reinstalling hangouts does not fix.
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OK GOOGLE, HELP GOOGLE, seems like several users have same issue. Any help ? Any developer ? Any update ?
Thanks,
J.
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I was able to download a video when I used an older phone.( S5) instead of the s9. Downloaded as normal.   And then forwarded it as an email to the s9.   Annoying, but worked.
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I'm also having this same issue. it's very annoying as I rely on this chat service heavily for it's ease of phone to desktop messaging transition.. Please Google fix this ASAP!
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FYI - On my computer using hangouts via a browser, https://hangouts.google.com (ack gag) you can download videos from the conversation window.

It would be nice if they fix the Android app ......... I can't carry my computer in my pocket

Bill
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android hangouts in app description says it no longer allows saving such media. must download an older version before the "upgrade"
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I too am having this issue.  Must be an Android problem?  If I go to Hangouts on my iPad it will then download.
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I can download the videos on to my chromebook, but can't share videos to Hangouts with my chromebook!  So NOWWWWW I have to download the video off a hangouts chat, send it to myself in FB messenger, go to my phone,..download the video from messenger, then I'm FINALLY able to add it to a different hangouts chat. Soooo annoying!  I can drag and drop pictures all day long from one chat group to another, which is great, but it won't let you drag and drop videos. Come on Google...get this fixed!!!
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Same exact issue here
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I still have this issue as well
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We have the same problem... google please fix it
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I found a way around this issue less complicated than my last post. If you use google photos and click the pictures and videos you want to share, it will create an album to which it will also create a link that you will be able to share to hangouts. Then the videos are able to be downloaded from Hangouts. If you don't want to create an album, just click the video you want to share and instead of uploading (which sometimes takes FOREVER) click "create link" ..seconds later a link is created and share the link. While viewing a video that is shared by a link, there will be 3 dots in the upper right hand corner..if not visible, tap screen while its playing and it should pop up. Select download and viola ability to save videos again until someone at Google figures something out!
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Roberta, good advice for the future, but someone sent me a video over Hangouts I want to download now. Any way I can get it downloaded without having them send it elsewhere?
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Having the same issue and it is frustrating. Regression testing improvement opportunity Google? Thanks
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I have the same issue
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Still no fix huh. Awesome. I specifically use Hangouts because the quality of the pics and videos are superior to other apps. Please fix Google, long time user of Hangouts.
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Only workaround I can see is using a screen record app. Best free one imo is DU Recorder (Android). Hope that helps 👍
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Try using the desktop site or from ur computer
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Solution yet?
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FRIENDLY PING
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Simply confirming the same issue to keep this raised. 

28 June 2019 Hangouts Video Send Test
DEVICE: 
Google Pixel 2 XL
Android version 9
security patch level 5 June 2019
87% battery

INTERNET CONNECTION: 
5G home wifi getting 30.7Mbps Down, 19.8Mbps Up

ATTEMPT - DOWNLOAD WIFE'S 61SEC VIDEO AND TRY TO SEND HERS (bc I'm not able to send long videos at all):
1) ...nope... held down on video and clicked Save Media but this only downloads a 22kb .mp4 file to my phone's Download/Files folder that says "Can't play video" when trying to open
2) on laptop Chrome browser with Hangouts, downloaded video to Windows desktop and get 1.75mb video that can play
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eat sweets, be happy. I am a volunteer.
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This is an issue that Google is still looking into, and we'll update as soon as we have more information to pass around.
 
Please do leave feedback about this from the Hangouts app, and be sure to tag it with #imagedownloads
 
Thanks for your patience.
 
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pls help try to fix the issue #imagedownload
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This is a fundamental flaw that is now 3 months old. That's unacceptable for a messaging application. It's time to look elsewhere for a functioning application.
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I agree hangout sucks right now
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uninstall update.. then working download.. try it..
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Same here. Really limits the use as a group messaging app. Not that Google cares.
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Yes having same problem now just image not video need be fixed
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Yup. Same issue. Can save. But won't play.
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Same here. Was working great. Now it says cannot play video after it QUICKLY downloads.  Frustrating!
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Having the same issues. They need to fix it
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I am having  the same here  . Did play  the download from  hanging out but want  play it saying  error  on it
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eat sweets, be happy. I am a volunteer.
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Google is still looking into this issue. Please do leave feedback from the Hangouts app, and be sure to include the tag #imagedownloads
 
Thanks for your continued patience.
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Ok. Thank you 
Can't we create group on hangouts?
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Unacceptable to be taking this long. Days/weeks - sure.  Months (plural) and still no fix - unacceptable.
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@baldybeardedguy
5 months to fix this bug (it was 1st noted back in Feb with the Feb Hangouts update) is not good customer relations.  I hope your developers would be a little more responsive in fixing a feature that used to work.  

My suggestion to the Hangouts users is to send lots of feedback (weekly?) to get Google's attention. Do this by going into the Hangouts App, choose Help & Feedback then choose the Send Feedback item. Let them know you want it fixed and add the #imagedownload tag

Send feedback from the Hangouts App, not from this forum to get developers to look at it.
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I've got  the same difficulty.  Any solution yet?
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They are discontinuing Hangouts, so why put the effort into fixing it?
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Install Google Chrome extension (works in Windows with Chrome), lauch hangouts then right-click on the video to save link to. In this case because my default video player is VLC, the video file will be associated with VLC file format and will play
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កូនខ្មែរអង្គរឯការណាស់នៅភូមិដក់ពរ
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Can confirm that this is still a problem as I just tried to download a video. Interestingly enough, even in the app itself if I click on the video's Info, it says 0 Kb
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eat sweets, be happy. I am a volunteer.
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I am told that they are still looking into this issue. Please do leave feedback from the Hangouts app, and be sure to include the tag #imagedownloads . Unique feedback is the key. One per account.
 
Thanks for your continued patience.
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The app works for sending video but it is slooooow. The version before the update was so much better. I have a new Samsung Galaxy S5e tablet and I have yet been unable to uninstall update.
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Reverted back to factory default and sure enough it worked.
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Do vs high go to to
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Fix this please.
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Still a problem
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This is happening to me as well.  It looks like the latest update to Google Hangouts was on May 2nd, 2019, 3 months ago.

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Same problem here - started suddenly and been happening for months.
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Same here, can't save videos anymore since months ago. So annoying because i used to love hangouts, i hope it gets fixed soon.
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mail not dounlod
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Problem exists here too. Android user for years- never had an issue. What's going on?
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