Known Issues

Sending and receiving messages


Can’t receive new Hangout invitations after turning on Google Voice text messages

If you turned on Google Voice text messages in Hangouts and receive an error message when you try to start a Hangout, you may need to change your invitation settings.

If your setting for "People with your phone number" is set to ignore Hangouts invites, you won't receive new invitations from phone numbers.

Receive new notifications

Change your settings to allow people to contact you directly or send you an invitation if they know your phone number. You can always decline an invitation.

If you're still having problems sending and receiving text messages, visit the Hangouts Help Forum.


Merge SMS text & Hangouts conversations

After updating to Hangouts version 4.0 on your Android device, you may have noticed that text and Hangout messages from the same contact are no longer merged.

If you prefer to have text and Hangouts messages from the same contact in one conversation, turn on the setting to merge conversations:

  1. On your Android device, open the Hangouts app .
  2. At the top left, touch Menu .
  3. Touch Settings.
  4. Check the box next to "Enable merged conversations."

Learn more about merging conversations on your Android device.


Photos from text messages aren't downloading

An issue with MMS text messaging is preventing photos and other media from downloading on some devices using Android Lollipop (5.0) and Marshmallow (6.0). Try the steps below for a possible fix.

Tip: Make sure you have a strong signal from your carrier. MMS text messages require a cellular data connection.  They can't be received over Wi-Fi.

  1. On your Android device, open Settings .
  2. Under the "Wireless & networks" section, touch More.
  3. Touch Cellular networks.
  4. Touch Access Point Names.
  5. Touch the option that is marked.
  6. Touch MMS Port.
  7. Type "80" and touch OK.
  8. At the top right, touch the options icon Options.
  9. Select Save.
  10. Turn off your device, and then turn it back on.

To check if these troubleshooting steps were successful: In the Hangouts app, open the conversation where you were previously having trouble. Touch the message that says Touch to download MMS message. The media should download.

Video calls


Issues with Hangouts on Windows 8

The standard Windows 8 mode doesn't allow web browsers to use plugins. To use Hangouts on Windows 8, choose one of the following solutions:

  • Use Chrome: Open Hangouts in Chrome, which doesn't require the Hangouts plugin.
  • Switch to desktop mode: Use your current browser in Windows 8's desktop mode, so the Hangouts plugin will work.

When you start a video call, allow Hangouts to access your computer's mic and camera.


Hangouts doesn’t support certain mics and cameras

Hangouts doesn't work with the following devices:


  • Android: DroidCam
  • Windows: VideoPower Plus software for webcams, DroidCam
  • Mac OS X 10.6.7 or earlier: Logitech webcams (C310, C910, etc.)


  • Tascam US-144

Audio Chipsets

  • Realtek ALC883 Audio Codec, Version
  • Conexant 20585 SmartAudio HD

Audio issues with Windows 7 and built-in mics on Lenovos

If you're using the built-in mic on a Lenovo computer with Windows 7 and you're having trouble with the audio, try the following:

  1. In your Windows toolbar, right-click the speaker icon in the notification tray.
  2. Choose Recording devices.
  3. Right-click Internal Microphone > Properties.
  4. Open the Advanced tab.
  5. Uncheck Enable audio enhancements.
  6. Click OK.

You can also visit the Hangouts help forum for help from other users.


Third-party audio packages may cause Hangouts to crash

On Mac computers, the Hangouts plugin may crash from incompatibilities with third-party audio or video packages, such as Rogue Amoeba's Audio Hijack Pro or the 3ivx, Wirecast, Filter Suite, or QuickTime component.

Audio Hijack Pro

  1. Start Audio Hijack Pro.
  2. Under Menu, click Install Extras.
  3. In the "Instant On" section, click Instant On Preferences > Add icon +.
  4. Add the following line: "/Library/Application Support/Google/".

3ivx component

Try uninstalling any 3ivx software.

Wirecast, Filter Suite, QuickTime or other components

You can get help and report crashes in the Hangouts help forum.

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General known issues


"Something's not right" error message

Networks at businesses and schools sometimes are set to allow access only to certain domains, like "" This can prevent Hangouts from loading on your computer.

To use Hangouts while you're on a network with restricted access, you may need to ask your network administrator to whitelist the following domains:

  • *

My contact is blocked in Hangouts

If you've blocked someone from contacting you on any other Google service, like Gmail, he or she will also be blocked from contacting you on Hangouts.

Remember, if you unblock someone in Hangouts, it will also unblock them in your other Google Account services.


Plug-in 1603 error message

In Microsoft Windows, if you see a 1603 error during installation, run the Program Install and Uninstall troubleshooter. After running the utility, upgrades and installations should work normally.


The Hangouts app disappeared from Chrome

If the Hangouts app has disappeared in your Chrome browser and the browser recently prompted you to reset settings, you may need to allow the Hangouts Chrome extension to use the app again:

  1. Go to the Chrome Web Store.
  2. At the top of the Hangouts page, click Enable this item.

Read the Chromium blog for more information.


Hangouts stopped working

If you're having trouble with the Hangouts app on your mobile device, check to see if there's an updated version of the app on Google Play or Apple iTunes. We recommend that you always use the latest version from Google Play or Apple iTunes.

You can also visit the Hangouts forum for help from other users.


Older Google+ app with Hangouts on Android device isn't working

If the Google+ app with Hangouts isn't working on your Android device, you may need to download the latest version of the Hangouts app from the Play Store.

The following Google+ app versions will no longer work with Hangouts: 

  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android
  • Google+ Android

You can also visit the Hangouts forum for help from other users.


iOS app crashes after opening

If the Hangouts app on your iPhone won't open or crashes after you open it, try visiting the iTunes App Store and updating to the most recent version of the iOS app.
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