Hangouts video and phone calls in Firefox
For some web browsers, including Firefox, Hangouts uses a plugin to enable video and phone calls.
Firefox is ending support for plugins, so Hangouts won’t be able to support video and phone calls in Firefox until Hangouts is updated to resolve the problem. Google is working on a solution that will be available as soon as possible.
In the meantime, you can use one of these browsers when using Hangouts for voice and video calls:
If you use Hangouts for school or work, ask your administrator to download Mozilla Firefox ESR or a different browser. To find out if Hangouts works on Firefox again, check the Hangouts Help Center for updates.
Brenna is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.