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Receive Google Voice calls with Hangouts

If you are a Google Voice user, you can receive calls to your Google Voice number in Hangouts at hangouts.google.com, in Gmail, in the Hangouts Chrome app, and in the mobile apps. Google Voice is currently only available in the U.S.

Important: You can't place or receive emergency service calls using calling in Hangouts.

If you have a Google Voice number, you can receive calls using a Wi-Fi or data connection (like 4G) with Hangouts on iPhones and iPads. You can also make calls with Hangouts on iPhones and iPads.

Before you get started

  • You'll need:
  • Data use: If you're not connected to Wi-Fi when you get a phone call in Hangouts, you'll use your iPhone's data plan. Contact your mobile carrier for details about your data coverage and cost.
  • Availability: Calling isn't available from some countries, such as Mexico and Argentina. Learn more about where calling is available.

Turn on ringing for incoming Google Voice calls in Hangouts

  1. On your iPhone or iPad, open the Hangouts app .
  2. At the top left, tap Menu Menu.
  3. Tap Settings and then Phone number.
  4. Next to "Incoming phone calls," tap the toggle button so it turns green.

If you have more than one iPhone or iPad, you'll need to change this setting on each device.

If you don't want double notifications, turn off your iPhone as a forwarding phone in Google Voice.

Answer Google Voice calls in Hangouts

Incoming calls ring through Hangouts notifications, instead of your iPhone's Phone app.

Answer a call by tapping the notification or swiping it on the lock screen. If your screen is passcode-protected, you'll have to unlock it first.

Turn off ringing for incoming Google Voice calls in Hangouts

If you want your phone to ring rather than send you a Hangouts notification, turn off Google Voice in your Hangouts app on iPhone or iPad.

  1. On your iPhone or iPad, open the Hangouts app .
  2. At the top left, tap Menu Menu.
  3. Tap Settings and then Phone number.
  4. Next to "Incoming phone calls," tap the toggle button so it turns white.

Don't forget to turn on your iPhone as a forwarding phone in Google Voice.

Tip: If you don't want to turn off Google Voice in Hangouts but would like to stop notifications temporarily, snooze notifications by tapping Menu Menu and then Snooze notifications.

Cost

Almost all calls to the U.S. and Canada are free from all countries where Hangouts calling is available. A few U.S. and Canadian destinations will cost 1 cent per minute (USD), or the listed rate for your local currency. Calls to destinations outside of the U.S. are at low rates.

Calling isn't available from some countries, such as Mexico and Argentina. Learn more about where calling is available.

Related links

Brenna is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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