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Receive Google Voice calls with Hangouts

If you are a Google Voice user, you can receive calls to your Google Voice number in Hangouts at hangouts.google.com, in Gmail, in the Hangouts Chrome app, and in the mobile apps. Google Voice is currently only available in the U.S.

Important: You can't place or receive emergency service calls using calling in Hangouts.

Before you get started

Turn on ringing for incoming Google Voice calls in Hangouts

  1. Open Hangouts at hangouts.google.com or in Gmail.
  2. Open settings:
    • On hangouts.google.com: Click Menu Menu and then Settings.
    • On Gmail: At the top of your Hangouts list, click the Down arrow Down Arrow.
  3. Next to "Ring on incoming phone calls," check the box. Changes will save automatically.

Calls to your Google Voice number will ring in Hangouts at hangouts.google.com, in Gmail, and in the Hangouts Chrome app. You need to have a Google Voice number associated with your account.

Answer Google Voice calls in Hangouts

  • Accept the call: After you accept, a Hangout window will open. The call with the other person will start.
  • Ignore the call: After you ignore, the call request goes away. The other person won't be notified that you ignored the call.
Turn off ringing for incoming Google Voice calls in Hangouts
  1. Open Hangouts at hangouts.google.com or in Gmail.
  2. Open settings:
    • On hangouts.google.com: Click Menu Menu and then Settings.
    • On Gmail: At the top of your Hangouts list, click the Down arrow Down Arrow.
  3. Next to "Ring on incoming phone calls," uncheck the box. Changes will save automatically.

Don't forget to turn on a forwarding phone in Google Voice.

Tip: If you don't want to turn off Google Voice in Hangouts but would like to stop notifications temporarily, snooze notifications by opening settings and clicking "Mute notifications for..." and then your preferred time period.

Cost

Almost all calls to the U.S. and Canada are free from all countries where Hangouts calling is available. A few U.S. and Canadian destinations will cost 1 cent per minute (USD), or the listed rate for your local currency. Calls to destinations outside of the U.S. are at low rates.

Calling isn't available from some countries, such as Mexico and Argentina. Learn more about where calling is available.

Related links

Megan is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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