Use Google Voice with Hangouts

This feature is not available for work or school accounts.

You can get calls to your Google Voice number using Hangouts online, on Gmail, and through the Hangouts Chrome extension.

Google Voice is only available in the U.S.

Important: You can't make or receive emergency service calls using Google Voice or Hangouts.

Before you get started

You need:

Almost all Google Voice calls to the U.S. and Canada are free when you're calling from countries where Hangouts calling is available.

Calling isn't available from some countries, such as Mexico and Argentina.
Calls to a few places in the U.S. and Canada cost 1 cent per minute (USD), or the listed rate for your local currency

If you have a Google Voice number, you can get calls on Hangouts. You can also learn how to make calls with Hangouts.

Go to hangouts.google.com or open Hangouts in Gmail.
Open settings:
- On hangouts.google.com: Click Menu Settings.
- On Gmail: At the top of your Hangouts list, click the Down arrow .
Next to "Ring on incoming phone calls," check or uncheck the box. When the box is checked, calls to your Google Voice will ring in Hangouts at hangouts.google.com, in Gmail, and in the Hangouts Chrome extension.

When you turn on Google Voice texts and voicemail in Hangouts on one device, you'll get your messages in Hangouts on all your devices.

Important: Soon, text messaging (SMS) will only be available in Hangouts if you have a Google Voice or Project Fi number. Read more.

Open your account on Google Voice.
At the top right, click your profile photo. Note what your account username and email address are.
Go to hangouts.google.com.
At the top right, click your profile photo.
Make sure your account here is the same as the one you saw in Google Voice.
If they don't match, sign in to Hangouts with the same account you use for Google Voice.

Go to hangouts.google.com or open Hangouts in Gmail.
Open settings:
- On hangouts.google.com: Click Menu Settings.
- On Gmail: At the top of your Hangouts list, click the Down arrow .
Under the "Google Voice" section, check Receive SMS and voicemail in Hangouts. To turn off, uncheck the box.

It will be marked as "SMS.”
The message will look like a Hangouts conversation.
Under the message, it will be marked "via Google Voice."
Message history will appear in both Hangouts and Google Voice.
Note: If you don’t see message history in Google Voice yet, you’ll see a notification in the app when it’s available.
Messages won't show in your Google Voice history if they’re either:
- Video or audio messages
- Group messages where a participant was removed from the group
Deleting a Google Voice message in Hangouts or Google Voice will delete it from both apps.

Accept the call: After you accept, a Hangout window will open.
Ignore the call: After you ignore, the call request goes away. The other person won't be notified that you ignored the call.