Make calls from Hangouts on iOS

You can place domestic and international calls using a Wi-Fi or data connection (like 4G) through Hangouts on iOS devices. If you have a Google Voice number, you can also receive calls.

Before you get started

  • Data connection: If you use your data connection to make a phone call, you'll be using your cell phone's data plan. Contact your mobile carrier for details about your data coverage and cost.
  • Availability: Calling isn't available from some countries, such as Mexico and Argentina. Learn more about where calling is available.
  • Contacts: If you're using Hangouts for the first time, add your contacts before making a call. The first time you start a new conversation, Hangouts will ask you whether it can access your iOS contacts. Touch OK.

Make a phone call

  1. On your iOS device, open the Hangouts app .
  2. Touch the phone icon .
  3. In the bottom center of the screen, touch the dial pad icon .
  4. Enter a phone number. Or search for the person's name in the "Contacts" tab .
  5. To make the call, touch the contact's name or the phone icon . If your contact has multiple phone numbers, select the one you want to call.

If your call doesn't work or disconnects:

  • Calls must have at least a 3G data connection or strong Wi-Fi connection to work.
  • Your device must have iOS 7 or up.
  • International calls must be dialed with a "+" sign at the start.
Outbound Caller ID

When you make a call in Hangouts, your Google Voice number or your verified phone number will show as the outbound caller ID.  

If you don't have a Google Voice number or don't turn on Outbound Caller ID, your calls will show as "unknown" to people you call.

If you call locations outside of the U.S. or Canada, you'll see on the screen how much the call costs after you enter the full phone number. Hangouts will let you know if you don't have enough calling credit to make the call.
  • Check cost: Look up the cost through the calling credit page for your Google Account.
  • Add credit: Visit the Google Voice billing page through your computer or your iOS device's web browser
  • U.S. and Canada: Almost all calls to the U.S. and Canada are free from all countries where Hangouts calling is available. A few destinations in the U.S. and Canada will cost USD 1 cent per minute, depending on the specific phone number and the local currency.
  • International calls: Calls to destinations outside of the U.S. and Canada have low international rates.
Call history
See your call history in the Hangouts app's phone tab. The Hangouts app call history won't show the names of people who called your Google Voice number unless the person's name is stored in your device's address book or Hangouts contacts list.

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Megan is a Hangouts expert and the author of this help page. Help her improve this article by leaving feedback below.

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