Classic Hangouts is being replaced by Google Chat. If you use Google Chat, visit the Google Chat Help Centre.

Fix problems when you make or receive phone calls

Important: If you get a notification that says 'Your Hangouts phone call history will be deleted soon', check back in a few days and sign up for Google Voice. The process to delete Hangouts phone call history will occur throughout September 2021. Learn more about changes to Hangouts with Google Voice.

If you’re in the US, you can continue to make phone calls by upgrading to Google Voice. If you have classic Hangouts calling credit, you can request a refund of your eligible credit.

Get a classic Hangouts refund

You can ask for a refund for classic Hangouts calls. Request a Google Voice or classic Hangouts refund.

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