If you use Google Chat, visit the Google Chat Help Center

Make a phone call with classic Hangouts

Important: If you get a notification that says, "Your Hangouts phone call history will be deleted soon," check back in a few days and sign up for Google Voice. The process to delete Hangouts phone call history will occur through September 2021. Learn more about changes to Hangouts with Google Voice.

If you’re in the US, you can continue to make phone calls by upgrading to Google Voice. If you have classic Hangouts calling credit, you can request a refund of your eligible credit.

Request a refund:

  • You can ask for a refund for classic Hangouts calls and balances within 6 months of your original purchase. 
  • Google Pay emails the account holder to confirm the refund amount.
  • Google Pay sends eligible Google Voice or classic Hangouts refunds to the original form of payment.
  • If an earlier refund doesn’t go through, Google Pay emails you information on how to resolve those issues.

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