Make a phone call with Hangouts

You can use Hangouts to call international and domestic phone numbers.

Before you start

Note: You cannot make or receive emergency service calls in Hangouts.

• Check the systems requirements for Hangouts.
• Connect a microphone and speakers, and make sure they have the latest software.
• Almost all calls to the UK are free from all countries where Hangouts calling is available. A few US and Canadian destinations will cost USD 0.01 per minute, or the listed rate for your local currency. Calls to destinations outside the US are at low rates, although calling isn’t available to all locations.
• To receive phone calls, text messages and voicemail in Hangouts, you'll need to set up Google Voice or a Project Fi account, which are currently only available in the US.
• Internet Explorer & Safari browsers: Download and install the latest version of the Hangouts plug-in. At the moment, some versions of Firefox can't be used to make video calls. Learn why, and how you can continue to make video calls. 
• Make sure you allow Hangouts to use your microphone.

Make a phone call

If you use Hangouts to make a phone call with a Google Voice account, it will show your Google Voice number.

1. On your computer, go to Hangouts at hangouts.google.com or in Gmail.
2. Click the Call tab .
   • In the search box, type a phone number or name. To enter an international country code, click the menu or type it into the search box (for example, +55 for Brazil).
   • Click the phone number or the name of the person you want to call.
   • To enter an extension, click the dial pad .
3. To end a call, close the Hangout window or click End call . The call will also end if you run out of calling credit.

See your call history

1. On your computer, go to Hangouts at hangouts.google.com or in Gmail.
2. Click the Phone tab .
3. Click New conversation  Add credit .
4. Your calling credits, call and billing history will be shown in Google Voice.

You can also download your call history using Google Voice Takeaway.

Buy calling credit

You can buy calling credit on the calling credit page.

Fix problems when buying calling credit

If you believe that someone else has used your Google Account to buy calling credit, learn how to report the unauthorised charges.